Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Professional Non judgemental

My experience has been first class from the first contact . I feel these people are 'angels' Gratitude for the guidance and the relief that brings . Reviewed on: 9th July 2020

Fabulous company

Stepchange works for me no more demanding letters , phone calls and they spread the payments out between the creditor great company Reviewed on: 9th July 2020

Brilliant and helpful when you need it

I got stick in debt and stepchange helped so much. as a young person it was terrifying to go through it all thinking oh my god how am i going to pay it all but step change are there and support to so id recommend them to anyone Reviewed on: 9th July 2020

I Can Always Ask Stepchange For Advice

I am in a DMP with Stepchange. It has helped to take the worry out of being in debt because my creditors know that they are going to be paid every month and if my situation changes Stepchange are there to advise and support me. Reviewed on: 9th July 2020

Dmp

When i found Stepchange ,turn my life back into normal situations thanks for your help Reviewed on: 9th July 2020

Thankyou . Amazing!!!

I felt i was drowning basically and when I'd lost all hope, step change was there and i was very grateful for everything they did and is still doing now, thankyou everyone from my heart ❤ including the companies for being part of that rescue and working with stepchange, thankyou. Reviewed on: 9th July 2020

Helpful and non judging

I was in such a mess with my finances after my marriage split. I was left debt that I never knew existed. Stepchange helped me every step of the way and I'll have been lost without them. Reviewed on: 9th July 2020

Totally life changing

I would be lost without StepChange. They have supported me through unemployment and helped to banish my money worries. I now sleep well at night secure in the knowledge that they’re looking after my debt. Can’t thank them enough. Reviewed on: 9th July 2020

Positive life changing decision

We were at a point where trying to manage finances and the interest from debts, had become so overwhelming and impossible to stay on top of. Getting in contact with StepChange was the best decision we ever made, as it gave us our lives back, and put us back in control of being able to manage our finances again. We were able to start paying our debts off, rather than Just paying interest, and in manageable amounts. Thanks StepChange Reviewed on: 9th July 2020

very professional and friendly, give ongoing support and takes over your burden

They are so easy to talk to, they stopped me from panicking and were always there to answer questions or offer help even through the Covid virus, I would recommend to anyone who finds themselves in a situation getting out of control Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.09 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt management
from Creditfix 4.70 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub