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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

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Stepchange are very caring and very helpful and so easy to use Reviewed on: 9th July 2020

Best thing we did

Easy to set up and deal with throughout the last 2 years, staff very helpful and explain everything. Reviewed on: 9th July 2020

angels

there are nice ,friendly and kind people they deal with you kindly,they don't judge you and they understand you ,some of them have been through what you are going through so they understand you,thank you so much Reviewed on: 9th July 2020

Help without judgement!

It was such a relief to sort out my £32,000 debt that I had been slowly sinking under. The person I spoke to checked I had the info ready they required before we started and then went through everything with me carefully. I wasn’t judged, there was no condescending voice, they made it clear they just wanted to help me deal with the situation in the best way possible for me personally. The online tools are helpful, the monthly statements keep you up to date with your progress and keep you on track and the regular emails are informative and often encouraging - it’s good to know you’re not the only one who’s in debt but you’re also not alone either and when you need help they are just a call away. I can’t thank StepChange enough for their help, support and the peace of mind they give back to you! Reviewed on: 9th July 2020

My life felt worth living again. Anxiety eased. I felt in control off my future again. There was so much new hope again.

Best thing I ever did. Still feels like it 8 years after. I’ve got 2 years and a bit to be debt free. Reviewed on: 9th July 2020

The best

Stepchange could not be more helpful, from first contact up to today and onwards their help and updated information is invaluable. Reviewed on: 9th July 2020

Peace of mind

Completed the form online also spoke to an advisor, everyone was helpful. Without this I don’t even know if I would be here, I could not manage my debts. Easy to understand and fantastic service for anyone being affected mentally by debt. Thank you Reviewed on: 9th July 2020

Debit management

Excellent service thankyou for being there in times of need Reviewed on: 9th July 2020

The support I was desperate for

Step change have been so supportive at every stage. Understanding of my problems and my needs. They’ve saved me in more ways than 1. Reviewed on: 9th July 2020

Discret personal service

I felt better with the fact that you can use the online form to give me an idea of what the plan would entail without having to speak to anyone as I was very embarrassed at first talking about my situation Reviewed on: 9th July 2020

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