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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17843 reviews)

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4.92

Based on 17,843 reviews, last reviewed 27th May 2026

150200% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Definitely reccomend step change Difficult to speak to a person but when I did they were absolutely brilliant! Not once did they make me feel like a criminal. They just helped me. I h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17843)

I was very frightened when I relived I would have to retire.

I knew I needed to sort my debts out but StepChange helped me face it and took away my fears Reviewed on: 8th July 2020

Life saving service

I had been struggling financially for quite sometime until I found out about stepchange. They helped me immensely and I can’t thank them enough! Reviewed on: 8th July 2020

Changed my life

I was struggling with debt due to a job loss and unplanned pregnancy and step change literally changed my life and made it so it was affordable for me to live again- not choosing month by month who gets paid and who doesnt. Reviewed on: 8th July 2020

Amazing help

Amazing help got me out of a massive amount of uncertainty and helped me move forward in life. Reviewed on: 8th July 2020

Great stuff

Very reliable, helpful and good intentions for helping people with debt problems, high recommend Reviewed on: 8th July 2020

Step change took a huge weight off my shoulders.

Step change put my mind at ease from the first phone call right up till the plan was put in place. I didn't have to deal with any of the debtors, which was a big relief they sorted everything out for me, many thanks. Reviewed on: 8th July 2020

OUTSTANDING

Excellent customer service always friendly outstanding listening never judged me extremely helpful. A huge huge bolder lifted off my shoulders. Thank you from the bottom of my heart StepChange Reviewed on: 8th July 2020

Financial hardship

Got into difficulty and Step Change helped, excellent advice and service. Reviewed on: 8th July 2020

Support

Support Provided during my tough times financially is most appreciated and feel nothing but gratitude to the team at step change. Reviewed on: 8th July 2020

Relief someone helped

I was at my lowest point and did not know what to do when a friend told me to contact step change, from that point I did not look back, step change worked out how much I needed to pay my creditors and how much I would have left for myself, they stopped all the worrying and sleepless nights that I had, if I needed any help I could just ring and was reassured by the support Reviewed on: 8th July 2020

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