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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,925 reviews, last reviewed 27th May 2026
154200% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

So helpful in every way. Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my ... Read more Reviewed on: 27th May 2026
Jenny D 's avatar
Jenny D

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17925)

Debt management plan

5
Everyone I spoke to has been amazing and really help me on my journey and I owe them so much . Reviewed on: 8th July 2020
Andy RAYMOND 's avatar
Andy RAYMOND

Excellent

5
Easy to communicate with have helped me no end to control my debts I was in a right mess before contacting step change Reviewed on: 8th July 2020
Mel's avatar
Mel

Fantastic service

5
Everyone I have dealt with has been extremely helpful and there is never any judgement about my circumstances Reviewed on: 8th July 2020
Suzanne's avatar
Suzanne

You put my mind at ease

5
I was very desperate and did not know what to do. You help me guided me from the very start how to manage to clear my debts Reviewed on: 8th July 2020
Victor's avatar
Victor

They are literal life savers.

5
I found myself in a terrible amount of debt, not as much as some but too much for me to handle. I was struggling to hit my minimum payments, let alone be on time about it. I finally realised that my mental health would not survive if I didn’t find a solution. I found step change online, and after reading all the great reviews I decided they were who I needed to help me. I didn’t have to speak to anyone personally if I didn’t want to, they let you do your correspondence via email which again, was so very well received by my struggling mental health. They have always been so quick, efficient, sympathetic and responsive. They in short, saved my life. Reviewed on: 8th July 2020
Amy Pates's avatar
Amy Pates

StepChange has been very helpful to me and soo many through the years. They are absolutely fantastic. I would love them to win.

5
StepChange has helped to manage my debt since few years now. They have been instrumental to my not going into depression due to the impact the amount of debt I was owing and the pressure from my creditors. I love stepchange and the whole of stepchange staff. They are very compassionate and professional, very understanding too. They deserve more than an Award! Thank you stepchange will never forget you all for being there for me all through my difficult times. Reviewed on: 8th July 2020
Glory Oturu's avatar
Glory Oturu

An sos survivor

5
Stepchange quite simply changed my life. Being in debt was the worst time in my point i could ever be at. I turned to stepchange and they reassured me and took control not only dos they help me come up with a dmp they were there to listen, the cared, the comforted me while crying down the phone and were there for me. I have 3 payments left and im debt free i have be stepchange to thank for that they deserve this award for all the others they are helping, going to help and for the continuous support they give after the debts have gone to make sure i never go down that path again. Thank you step change for being my life saver Reviewed on: 8th July 2020
Debby's avatar
Debby

Saved my life

5
Before I spoke to them I was on the edge. In loads of debt and could not coup. Speaking to them released me back into my life and get me back on track. Reviewed on: 8th July 2020
Jascozmith's avatar
Jascozmith

My experience

5
Your team as helped me stay sane and realise we can get through this thank you very much for all your help Reviewed on: 8th July 2020
Fiona Langdon's avatar
Fiona Langdon

Brilliant just brilliant

5
nothings ever to much trouble and very stress free to deal with Reviewed on: 8th July 2020
john williams's avatar
john williams

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