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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

So helpful and knowledgeable

Stepchange helped me so much I was on the brink of a breakdown they explained what could be done to help me and arranged it all and If I have a problem I just ring them and they sort it out there and then over the phone brilliant customer service and knowledge Reviewed on: 9th July 2020

Amazing

Step change have helped me out so much with getting my debt sorted, it's also helped take so much pressure off and my mental health has improved so much. They really are life savers Reviewed on: 9th July 2020

HELP WHEN I NEEDED IT MOST

Always very helpful and friendly staff who go above and beyond to ensure a very sensitive subject is handled efficiently Reviewed on: 9th July 2020

STAFF MEMBERS

THEY ARE EXTREMELY POLITE AND HELPFUL Reviewed on: 9th July 2020

helped

helped me alot as i did not know where to turn next Reviewed on: 9th July 2020

Keeping the wolves at bay

Without Step Change I would not be able to cope and would end up in a terrible state financially as well as severe mental health problems. The process is easy to follow and the advisers help you every step of the way enabling me to come to a sensible agreement with my creditors and relieve the pressure of constant calls and threats of court action. I am deeply grateful for the service they provide and my recommendation to anyone struggling with their finances please , please contact step change :-) Thanks Step Change Graham Reviewed on: 9th July 2020

Simply the best

Step change I don’t judge you there to help you and they have helped me Reviewed on: 9th July 2020

Peace of mind and professionalism

First class communication and straight forward administration. Reviewed on: 9th July 2020

Taking the pain out of an awful situation

Great customer service. Finding yourself in a difficult situation financially and having such support from day one to help sort the issue out is amazing Reviewed on: 9th July 2020

Great service

Made me feel as ease. Lovey people kind understanding, helpful doing a fantastic job & put my mind At rest, don’t know how I would of managed without Step Change I’m so grateful thank you all Reviewed on: 9th July 2020

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