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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,986 reviews, last reviewed 27th May 2026
157100% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

From day one so helpful with valuable information From day one so helpful with valuable information Reviewed on: 27th May 2026
Andrew W's avatar
Andrew W

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17986)

Brilliant company

5
stepchange are a brilliant company, really put me at ease with my debts they are really helpful aswell if you don't understand something they'll happily explain until you're satisfied you understand. They've really helped me Reviewed on: 8th July 2020
Khuckerby90's avatar
Khuckerby90

Great helper n supporter :)

5
Helped me to put my finances back in track Reviewed on: 8th July 2020
Justina Muchla's avatar
Justina Muchla

Stress free

5
I got myself into bad debt. Stepchanged managed and set out a plan that has made my payments easy and manageable. Reviewed on: 8th July 2020
Paul Nangle's avatar
Paul Nangle

Excellent

5
Always very helpful and informative have settled my worries on many occasions. Reviewed on: 8th July 2020
Paul's avatar
Paul

Helpful

5
Every one I have spoken to have been really helpful and didn’t judge me ! I was very embarrassed by my situation but step change really put my mind at rest Reviewed on: 8th July 2020
Julie Mielczarek's avatar
Julie Mielczarek

Step Change Brilliant

5
I would recommend Step Change to anyone in need of financial assistance and support. They are brilliant with excellent service. 5* rating!! Reviewed on: 8th July 2020
Jeanette Knowles's avatar
Jeanette Knowles

completely supportive and helpfull

5
anyone you speak to is so understanding and supportive very polite and so helpful in your time of need with your debt issues and not judgemental Reviewed on: 8th July 2020
Diane's avatar
Diane

Out of a a hole

5
Excellent communication. Sympathetic. Took a weight of our shoulders. Reviewed on: 8th July 2020
Andrew Davenport's avatar
Andrew Davenport

Brilliant

5
Very helpful staff excellent help when needed Reviewed on: 8th July 2020
Kate 's avatar
Kate

So helpful

5
Excellent company took all my worries away, very pleasant to deal with , now I can sleep and see the light, brilliant Reviewed on: 8th July 2020
Kathleen Cook's avatar
Kathleen Cook

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