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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,928 reviews, last reviewed 27th May 2026
154350% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very understanding agents and easy company to work w... Very understanding agents and easy company to work with. Reviewed on: 27th May 2026
Brook way 's avatar
Brook way

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17928)

Great company

5
Great company easy to deal with always willing to help Reviewed on: 8th July 2020
Darran Templeman 's avatar
Darran Templeman

Helped when most needed

5
After loosing income they made life so much easy taking all the pressure off dealing with the creditors Reviewed on: 8th July 2020
David Houghton's avatar
David Houghton

Life savers

5
Changed my life when I was struggling with huge monthly bills and having a baby on the way Reviewed on: 8th July 2020
James's avatar
James

expert service

5
the service has been fantastic so helpful gives clients peace of mind keep up the good work Reviewed on: 8th July 2020
kevin H's avatar
kevin H

Excellent service quality

5
Glad to set up my DMP with StepChange through great communication, wonderful customer service and great quality of outcomes, Thanks. Reviewed on: 8th July 2020
Mohammed's avatar
Mohammed

Mrs Rhyl

5
Everyone I spoke to at Debt Change were wonderful and they help and advice DID actually stop me from taking my own life. Would recommend!!!! Reviewed on: 8th July 2020
Corienne Norman's avatar
Corienne Norman

A long journey helped by stepchange all the way

5
I had a major operation on my hip and right shin due to an rta in 1983 I was working as a truck driver in 2002 when I was laid off due to a company take over and got a job as a bus driver In 2003 I had the major operations on my legs and the one on my right shin went wrong and left me disabled and the bus company laid me off due to long term sick that’s when the troubles started with credit cards loans and overdrafts ! I was speaking to my credit card company about struggling to pay and the guy on the phone told me not to worry and gave me the details of a company that would help me ! that company became stepchange I am now debt free and have paid back £32k it was a long journey and an uphill struggle at times but you can do it with their help Reviewed on: 8th July 2020
Graham Green's avatar
Graham Green

Life Savers!

5
I have not got a bad word to say about StepChange, the are lovely, happy people that always have the best solution to hand. They’ve helped to get my life back on track after having many sleepless nights due to worrying about my finances. They’re prompt, polite and always on the end of the phone to offer guidance. I receive loads of emails with all the relevant information I need to keep things going strong and make sure I’m always up to date, I get emailed statements each month of my progress which is wonderful. Overall I couldn’t have asked for better people to help me. I suffer from anxiety and put off making the call for about 8 months, I really had nothing to worry about, they are a fantastic team of people who genuinely care and want to help. I’m very grateful. Reviewed on: 8th July 2020
The_Foots's avatar
The_Foots

Excellent friendly help given from very start

5
They keep me up to date with my progress a very good sense of security Reviewed on: 8th July 2020
Anthony Murphy's avatar
Anthony Murphy

A crutch to keep you standing snd going forward

5
I got in bad dept thru thinking wrongly that the people I was dealing with in my aim of retiring earlier to help my wife who had cancer at the time and myself with a hip operation where honest people. I was wrong and got scammed out of my money, and now I'm paying my dept back with the expertise of step change, it's not easy for me as I will be paying back for 4yrs plus But with stepchange it's easier for me to manage so far Thanks Reviewed on: 8th July 2020
Steve fulton's avatar
Steve fulton

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