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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Fantastic and very helpful

Step change are fantastic, they helped my through the whole process of setting up my DMP after considering the alternatives contacted my creditors and helped me through a very tough and depressing time, step by step, I am now able to sleep at night I can not recommend them highly enough, I owe them for the peace of mind and getting me back on track with my debts, THANK YOU Reviewed on: 9th July 2020

Peace of mind and professionalism

Stepchange have handled my debt management payments for about 4 years after I had bad experiences elsewhere. Their staff are first class communicators and their admin systems straight forward. Thank you for your professionalism Stepchange. Reviewed on: 9th July 2020

Brilliant every time I can

Every Team is outstanding, always help, always reassuring, always make me feel like my debt doesn’t define me as a person. Im spoken too with respect and compassion. Fantastic company. Reviewed on: 9th July 2020

Excellent and caring customer service

When I got in touch with step change I was tired fed up and confused. But their caring supportive and efficient customer care took all that stress and allowed me to start living a normal healthy life. They took care of everything and were very sensitive and compassionate. Reviewed on: 9th July 2020

Outstanding customer service

Been with step change for a few years now and from day one to present day the people there have been so caring and understanding. They have changed my life for the better, I will always be in their debt, no pun intended. Reviewed on: 9th July 2020

Step Change makes debt less scary and more manageable

After sinking out of my depth in debt due to unfortunate circumstances, Step Change helped me by contacting all my creditors and arranging a realistic repayment plan. Their support has been invaluable. Reviewed on: 9th July 2020

Amazing

Amazing help to get us back in track without stress Reviewed on: 9th July 2020

Best ever Dept Management .

Helped me a great deal .very very helpful people Reviewed on: 9th July 2020

Weight lifted off my shoulders

Can’t thank the Step Change team enough for helping me. I got myself into a pickle after a separation. They have guided and helped me. With constant messages of well-being and support. Would so recommend Step Change to anyone else who needs guidance or help. Thank you, I can now see light at the end of my tunnel. Reviewed on: 9th July 2020

Reassuring, accurate advice and assistance

Helped set up DMP, advised how to complete income/expenditure. Everything dealt with smoothly. No pressure or making one feel inferior for having debts. Reviewed on: 9th July 2020

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