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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Very Good

I recommend Step Change, it has helped me a lot. They're the best company in the market with good experience. Reviewed on: 9th July 2020

Eradicated my fear

I was so scared, anxious and worried. Staff were kind and understanding and whilst talking to them I began to breath again. Reviewed on: 9th July 2020

Saved my mental health

At the time when I found the courage to contact Step Change, I was not sure how I could be helped because things felt so gloomy and I was mentally stressed. Step Change took over and set out what I needed to pay based on my situation. Each time I spoke to a member of the team, they were thoughtful and understanding which helped me come to terms with what I had to do. Each time I spoke to a member of the team, they were thoughtful and understanding. My self-esteem and confidence has resumed over time. I really thank them for the intervention and support that I have received. Reviewed on: 9th July 2020

DMP

Helped every step of the way. From start to finish went through everything with me and were never judgemental. Would highly recommend. Reviewed on: 9th July 2020

Excellent

They are the best they act quickly to your request. Reviewed on: 9th July 2020

Life changer

I was at my wit's end with the worry of how I was to make my next credit card payment, Stepchange saved me, and I will be for ever grateful for all the help setting up a DMP. Thank you Step Change Reviewed on: 9th July 2020

Took the worry away

Knowing that I was dealing with my dept and able to sleep at night all thanks to Stepchange Reviewed on: 9th July 2020

Excellent helpful service.

Always very helpful when setting up my DMP. Always there if I have a problem to get sorted. Very helpful and polite staff. Reviewed on: 9th July 2020

Got my life back

Despite being in the midst of the pandemic, friendly extremely helpful advisors, always prompt response to emails. I'm beginning to feel my life is back on track Reviewed on: 9th July 2020

So understanding.

Being in debt is worrying and plucking up the courage to admit there is a problem is big. StepChange made me feel safe for the first time in years. I felt stupid/ they put me at my ease. I was worried: they showed me a way out of my persistent debt. They were everything I needed and gave me confidence that a similar provider did not. Reviewed on: 9th July 2020

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