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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,777 reviews, last reviewed 27th May 2026
147150% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange gave me back a positive future I dreaded having to phone StepChange as I felt guilty and ashamed at getting myself in such financial difficulty. It was a last chance call. But oh am... Read more Reviewed on: 27th May 2026
Lorraine P's avatar
Lorraine P

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17777)

Life savers!

5
I really didn't think there was a way out for me with the debts that i had. I can't tell how grateful i am and how fantastic all the advisors are every time i have to get in touch. They truly deserve this award. Reviewed on: 8th July 2020
Beverley Ross's avatar
Beverley Ross

Fantastic

5
Helped turn my life around when I didn’t know where to turn Reviewed on: 8th July 2020
Wayne's avatar
Wayne

Amazing support

5
StepChange have literally changed my life. No matter who I have spoken to, every single person has treated me with respect and gone above and beyond to help me. I was living in absolute fear and StepChange have helped me to rebuild my life again. I could not be more grateful for them. They deserve the recognition for the amazing work they do. Reviewed on: 8th July 2020
Laura's avatar
Laura

Only us if in trouble

5
Very helpful and easy to use . Creditors recommend StepChange as a company which is excellent Reviewed on: 8th July 2020
Marc Jessop's avatar
Marc Jessop

Supportive

5
I felt quite ashamed having to use a debt company and stepchange never made me feel judged. They explained everything to me really well. I felt a massive relief after I’d spoken to them. Reviewed on: 8th July 2020
Kirstie Brown's avatar
Kirstie Brown

Helped me getting debt free

5
They helped me immensely at a time in my life when I really needed the help, and after many years I'm finally debt free as of this year. Massive thanks to all the brilliant men and women at Stepchange. Reviewed on: 8th July 2020
David Newport's avatar
David Newport

Top team

5
I was at my wits end realising I owed so much money on cards. I decided to Google if there was any help for me and yes there was. I decided to choose Step Change. I am so much happier after they chose a plan for me and can now sleep at night. They are a wonderful team. Reviewed on: 8th July 2020
Patricia Ward's avatar
Patricia Ward

They are a shining light at the end of a dark tunnel

5
I cannot thank step change enough , they helped us get on top of our debt, talked us calmly through a solution and helped us so we Will be debt free and now we pay an affordable payment each month. We will be debt free and feel so optimistic about our future. Reviewed on: 8th July 2020
Jo Brown's avatar
Jo Brown

StepChange

5
If it was not for stepchange I do not think I be hear right now. They helps me me like no other company Reviewed on: 8th July 2020
Chris's avatar
Chris

Relief

5
I felt a big sense of relief after speaking to an advisor. Reviewed on: 8th July 2020
kc72's avatar
kc72

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