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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Family life-saver

From the first phone call I felt they had lifted a huge weight of my shoulders. After months of torment, I could breathe and sleep again knowing my finances were in control and my family would get through it. 15-years later and we are finally debt free all thanks to Step Change, I will be eternally grateful. Reviewed on: 9th July 2020

Life changing moment

I contacted Step Change as I was in a financial mess. My health wasn’t good and I was only receiving statuary sick pay I was drowning in debt and my husband didn’t even know I had debt I couldn’t tell him either as he is a bit of a control freak and it wouldn’t have been good for myself. I thought the only way out of this was to end my own life I couldn’t see any way forward it was one of my debtors that told me of step change. I picked up the courage to call step change I was a nervous wreck on the phone I was crying and I was also very embarrassed about my stupidity in getting into debt in the first instance the wee girl on the phone was absolutely fantastic can’t even remember her name but what a credit to the company she handled my situation with ease and never once judged me. I felt I made a friend that day as I was definitely not in a good place or a good frame of mind I believe I am still alive today for that reason my husband still doesn’t know as I have a budget and I can make one realistic payment. I want to thank Step Change for saving my life and the reason I can write this review . Good luck Step Change you do deserve this award you don’t just handle debt management you safe people’s life’s . A massive big thank you Reviewed on: 9th July 2020

Happy girl

Step change has been amazing in helping me clear debts. Done more for me than Citizens Advice Bureau Reviewed on: 9th July 2020

Very helpful

Helpful at taking the stress and worries out of the situation. Reviewed on: 9th July 2020

Super heroes

After being recommended to them, they dealt with all the demanding letters, stopped all the persistent phone calls and made life more manageable. Regular reminders and help with budgeting and allaying my concerns throughout. Took me from despair back to some sort of normality. Reviewed on: 9th July 2020

Check out

Stepchange are very caring and very helpful and so easy to use Reviewed on: 9th July 2020

Best thing we did

Easy to set up and deal with throughout the last 2 years, staff very helpful and explain everything. Reviewed on: 9th July 2020

angels

there are nice ,friendly and kind people they deal with you kindly,they don't judge you and they understand you ,some of them have been through what you are going through so they understand you,thank you so much Reviewed on: 9th July 2020

Help without judgement!

It was such a relief to sort out my £32,000 debt that I had been slowly sinking under. The person I spoke to checked I had the info ready they required before we started and then went through everything with me carefully. I wasn’t judged, there was no condescending voice, they made it clear they just wanted to help me deal with the situation in the best way possible for me personally. The online tools are helpful, the monthly statements keep you up to date with your progress and keep you on track and the regular emails are informative and often encouraging - it’s good to know you’re not the only one who’s in debt but you’re also not alone either and when you need help they are just a call away. I can’t thank StepChange enough for their help, support and the peace of mind they give back to you! Reviewed on: 9th July 2020

My life felt worth living again. Anxiety eased. I felt in control off my future again. There was so much new hope again.

Best thing I ever did. Still feels like it 8 years after. I’ve got 2 years and a bit to be debt free. Reviewed on: 9th July 2020

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