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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I am at the end of a debt management plan and step c...

I am at the end of a debt management plan and step change have been amazing and very supportive throughout Reviewed on: 27th May 2026

Your best friend during time of problems

Always offer solution and ways to help and solve the problem. Not patronising at all. Reviewed on: 27th May 2026

StepChange has the taken every worry I had and boxed...

StepChange has the taken every worry I had and boxed it up so that by me making a manageable monthly payment I have have no hassle from amy previous debts Reviewed on: 27th May 2026

Great service, simplified for everyone, amazing peop...

Great service, simplified for everyone, amazing people to talk to, very patient, u see stand and kind Reviewed on: 27th May 2026

Absolutely amazing.

Absolutely amazing. Very helpful. I was sceptic at the beginning but had no other choice and accepted help from StepChange. I will do it again without hesitation. Definitely recommend if you are struggling with your debts. Things happens in life without expecting. Thank you very much. You all doing an amazing work. Reviewed on: 27th May 2026

Very caring and understanding.

Very caring and understanding...was worried about financial status but after speaking with stepchange the supported and guided me through there process. Reviewed on: 27th May 2026

They really helped me very helpful & explained every...

They really helped me very helpful & explained everything to me I am still with them got away to go before I am debt free I have not got the worry with being with step change fantastic company thank you Reviewed on: 27th May 2026

I have been with stepchange for 13 years & they are...

I have been with stepchange for 13 years & they are brillant helping you get out of debt i would recommed them Reviewed on: 27th May 2026

Stepchange are a life raft for people like me

Stepchange are a life raft for people like me who gets stuck in a spiraling debt crisis. There's no judgement and everything is free. I was almost scammed by a private company but thankfully I found Stepchange. It can be difficult to contact them by phone as they are likely understaffed from lack of funding. But they have an email you can contact and that tends to be quite quick. Reviewed on: 27th May 2026

Extremely helpful.

Extremely helpful. Good advice, easy to access. Reviewed on: 27th May 2026

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