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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,670 reviews, last reviewed 28th Jul 2026
75700% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026
Laura O's avatar
Laura O

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Keeping the wolves at bay

5
Without Step Change I would not be able to cope and would end up in a terrible state financially as well as severe mental health problems. The process is easy to follow and the advisers help you every step of the way enabling me to come to a sensible agreement with my creditors and relieve the pressure of constant calls and threats of court action. I am deeply grateful for the service they provide and my recommendation to anyone struggling with their finances please , please contact step change :-) Thanks Step Change Graham Reviewed on: 9th July 2020
Graham's avatar
Graham

Simply the best

5
Step change I don’t judge you there to help you and they have helped me Reviewed on: 9th July 2020
Margaret Miller 's avatar
Margaret Miller

Peace of mind and professionalism

5
First class communication and straight forward administration. Reviewed on: 9th July 2020
Graham. 's avatar
Graham.

Taking the pain out of an awful situation

5
Great customer service. Finding yourself in a difficult situation financially and having such support from day one to help sort the issue out is amazing Reviewed on: 9th July 2020
Caroline Murden's avatar
Caroline Murden

Great service

5
Made me feel as ease. Lovey people kind understanding, helpful doing a fantastic job & put my mind At rest, don’t know how I would of managed without Step Change I’m so grateful thank you all Reviewed on: 9th July 2020
Pamela Webb's avatar
Pamela Webb

Fantastic and very helpful

5
Step change are fantastic, they helped my through the whole process of setting up my DMP after considering the alternatives contacted my creditors and helped me through a very tough and depressing time, step by step, I am now able to sleep at night I can not recommend them highly enough, I owe them for the peace of mind and getting me back on track with my debts, THANK YOU Reviewed on: 9th July 2020
Michael Tasker's avatar
Michael Tasker

Peace of mind and professionalism

5
Stepchange have handled my debt management payments for about 4 years after I had bad experiences elsewhere. Their staff are first class communicators and their admin systems straight forward. Thank you for your professionalism Stepchange. Reviewed on: 9th July 2020
Graham. 's avatar
Graham.

Brilliant every time I can

5
Every Team is outstanding, always help, always reassuring, always make me feel like my debt doesn’t define me as a person. Im spoken too with respect and compassion. Fantastic company. Reviewed on: 9th July 2020
KS's avatar
KS

Excellent and caring customer service

5
When I got in touch with step change I was tired fed up and confused. But their caring supportive and efficient customer care took all that stress and allowed me to start living a normal healthy life. They took care of everything and were very sensitive and compassionate. Reviewed on: 9th July 2020
Frances Fuller's avatar
Frances Fuller

Outstanding customer service

5
Been with step change for a few years now and from day one to present day the people there have been so caring and understanding. They have changed my life for the better, I will always be in their debt, no pun intended. Reviewed on: 9th July 2020
Chris parry's avatar
Chris parry

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