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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Lighthouse in the storm

Everyone I have spoken too have gone above and beyond in their job to make me feel I’m not alone and have guided me every step of the way through my personal storm a beacon of light guiding me in the right direction thank you Step Change Reviewed on: 9th July 2020

Helpful and caring

Flexible, caring and thorough in assessing and implementation. Would recommend if you are worried about debts, they really help to put things in perspective. Reviewed on: 9th July 2020

Live and Let Live

Having been with Stepchange for a while now, the quality of responses to enquiries is tireless and always polite, enthusiastic and knowledgeable, always wanting to do their best for the client. Reviewed on: 9th July 2020

Amazing Debt management Company

Affordable monthly payment which is distributed to the creditors completely without any cost Reviewed on: 9th July 2020

Fantastic organisation

If it wasn’t Stepchange I would have stragle to pay my bills but because of you I can control my finances much better and hopefully near future I will clear all my depth Reviewed on: 9th July 2020

Mrs.

They have helped me sort my debt management Reviewed on: 9th July 2020

Life saver

Step change have been our life line so helpful and understanding. Reviewed on: 9th July 2020

My life saver !!!

Since Step change helped my debt solution , My life changed for good . They have an excellent customer service !!! Always help would be given when I received my creditors letters etc. Always the adviser say don’t worry about it ! That’s make me feel so happy and calm me down . I’m so happy , Thank you ever so much of your help !!!! Reviewed on: 9th July 2020

Absolutely amazing!

I was so lost and spiralling into a lot of debt that i couldn’t afford to pay, I was months behind and couldn’t even afford just the interest on my credit cards that’s when they recommended step change! They were so supportive kind and patient with me and even when I’ve struggled they have understood and helped me! They 100% get my vote Reviewed on: 9th July 2020

Debts

I was really struggling with my debts until I found StepChange Reviewed on: 9th July 2020

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