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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Absolute legends

We were heavily in debt we got in touch with stepchange that's when our lives kickstarted they done everything and we had no problems with any of our creditors absolutely brilliant Reviewed on: 9th July 2020

Step Change is the best in debt counselling

Since I joined Step Change my debt worries have disappeared. They are very professional and knowledgeable. That gave me peace of mind. Reviewed on: 9th July 2020

Great group of carers

My title is strange however I've never been more grateful than I have to step change. They are so understanding and.caring I've never been afraid to come to them for help. Reviewed on: 9th July 2020

Wonderful

I was in financial trouble due to cancer and losing income. These people made it easy to take charge of my debts in a way I could afford and took away much stress from my Overall situation Reviewed on: 9th July 2020

Absolutely fantastic debt management charity

Four years ago I was in financial turmoil, had no idea what I was going to do plus being homeless. I found StepChange and never looked back since. incredibly helpful In all aspects highly recommended, so much so I’m near the end of my debt management plan. StepChange gets my vote. Reviewed on: 9th July 2020

The Best

Stepchange can change your life and ease your financial worries within minutes, as long as you follow their excellent advice. The best company for debt problems Reviewed on: 9th July 2020

Most helpful service

Feel very confident using step change, great relief that I am now on track with my finance, I s wish I did this sooner, very friendly staff and very helpful. I wouldn't choose anyone else. . Very easy to set up and affordable. I now sleep peacefully at night, Thankyou Reviewed on: 9th July 2020

Amazing people, life savers.

Got myself into financial difficulty. Reached out for help when things got out of control and I could not manage by myself. I was drowning. So thankful to Stepchange for getting me back on track. Reviewed on: 9th July 2020

Stepchange Angels

Stepchange are an amazing charity! They helped me so much when I was so depressed & worried about my finances! They made everything so simple. For the first time in months, I finally saw the light at the end of the tunnel! I honestly don’t know what I would have done without them, I might not have even been here.. that’s how bad it was getting. Thank you so much for all your help and your staff are wonderful people. Reviewed on: 9th July 2020

Amazing

The staff were amazing, reassuring, thorough, kind. Listened to me cry. Sorted everything out for me. Was amazing Custer service. Reviewed on: 9th July 2020

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