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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Understanding

They saved my life, literally. Explained everything in simple terms. Very approachable and was at ease asking questions Reviewed on: 9th July 2020

Life savers

I didn't know which other corner I could turn to after my debts spiraled out of control but stepchange has been such a great help to me in getting my life back on track Reviewed on: 9th July 2020

Saved me so much stress and anxiety

These guys deliver such a fantastic service. Are always so helpful when you need to call. They offer fantastic advice and help. And have helped me get through my financial worries. Only a little under a year and I will be dept free. Can’t recommend this service enough. Reviewed on: 9th July 2020

Very, Very helpful and the people are willing to go the extra mile for you.

A great weight was lifted from my shoulders, cannot do enough to give you peace of mind. Reviewed on: 9th July 2020

Excellent

Trust worthy and love there service,helpful Reviewed on: 9th July 2020

Life Savers

Having had a life changing experience my financial situation was not sustainable. Having help from Step Change put me firmly back on the right track. Reviewed on: 9th July 2020

Been a life saver

Without Step Change I would have been bankrupt by now. Thank you for your professional service. Reviewed on: 9th July 2020

Definitley

Very helpful.stopoed interest on my debts,contacted all debtors. Reviewed on: 9th July 2020

Helping me out in difficult times

Helping me out with all my probelms Reviewed on: 9th July 2020

Brilliant stress reduction

Life is already strsssful and with debts on top can be so overwhelming. Stepchange provided such guidance and assistance i wouldn't have coped without them. Reviewed on: 9th July 2020

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