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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Amazing!!

Step Change are incredibly understanding to their customers needs. You have made my current situation less stressful and for that I’m extremely grateful!! I applaud Step Change. Reviewed on: 9th July 2020

Step Change helped me when I needed it most

Following the sudden death of my partner I was left with considerable debt. Step change took over and I was able to set up a debt management plan. They liaised with my creditors and supported me throughout the process. Reviewed on: 9th July 2020

Excellent service

very polite a.staff.very professional and quick solutions. Reviewed on: 9th July 2020

Very helpful

I was in a whole heap of debt and being a proud man tried to find a solution to the problem. Thus failed miserably, plummeting further into debt. I searched a number of credit agencies and upon speaking to the bank, etc they all gave the thumbs up to Stepchange. It's the best thing I've ever done. Can't fault them for the help and support when needed. Reviewed on: 9th July 2020

Quick and easy.

Step Change keep you up-to-date on all aspects of your account. Easy to contact and are always answers your inquiries. Reviewed on: 9th July 2020

Understanding

They saved my life, literally. Explained everything in simple terms. Very approachable and was at ease asking questions Reviewed on: 9th July 2020

Life savers

I didn't know which other corner I could turn to after my debts spiraled out of control but stepchange has been such a great help to me in getting my life back on track Reviewed on: 9th July 2020

Saved me so much stress and anxiety

These guys deliver such a fantastic service. Are always so helpful when you need to call. They offer fantastic advice and help. And have helped me get through my financial worries. Only a little under a year and I will be dept free. Can’t recommend this service enough. Reviewed on: 9th July 2020

Very, Very helpful and the people are willing to go the extra mile for you.

A great weight was lifted from my shoulders, cannot do enough to give you peace of mind. Reviewed on: 9th July 2020

Excellent

Trust worthy and love there service,helpful Reviewed on: 9th July 2020

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