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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Excellent service

You think you have reached the end with no where to turn & Stepchange staff take that financial worry off your hands and mediate with the creditors to agree a payment plan and stop interest. They send regular emails and you know exactly where you are when you log into your online account. Reviewed on: 9th July 2020

Helped me a lot

step change has helped me a lot, and I have been very grateful for thier services Reviewed on: 9th July 2020

It has put my mind at ease monthly payments for all debts put together at a reasonable monthly amountt

Piece if mind and no more worry about how i was paying off my debt.it was a God send for me . Reviewed on: 9th July 2020

Helpful and professional

Step Change for me was an oasis in the desert Reviewed on: 9th July 2020

Fantastic company

Step change has helped me learn and understand debt management. They are all very kind and helpful. I would highly recommend and I do recommend a lot. :) Reviewed on: 9th July 2020

Amazing help

I have been with them for a number of years and they have helped me relax more, give advice and be on the end of a phone if needed. Brilliant service. Reviewed on: 9th July 2020

They were just facntastic at helping me get clear of debt

I liked stepchange a lot. Helpful, practical and non judgemental. It was a very welcome discovery at a time when I really needed help, and I managed to mget out of debt far sooner than I'd orginally expected Reviewed on: 9th July 2020

Understanding and nonjudgmental

We are almost dept free and I can't thank step change enough for there help and support really recommend them Reviewed on: 9th July 2020

Relief

After contacting step change when I had no where to turn. When I thought the world was against me and money matters was ruining my life. To scared to open mail or answer the phone. My life changed. Stepchange Helped me get my finances on track. Paying who needs to be paid and on time. Can’t thank them enough for giving me my life back and getting another step closer to a debt free life. Online help is available and always a helpful voice on the end of the phone when needed. Without stepchange I don’t think I would be here today. So if you have money troubles where you feel sick even when you have been paid. Then get in contact with them. Thank you stelchange for helping me. Reviewed on: 9th July 2020

Support

Help me in a time of need when no other thought me worth the bother i cannot thank them enough Reviewed on: 9th July 2020

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