Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Hope and Dignity

StepChange helped me to start a new life, a life full of hope and dignity Reviewed on: 9th July 2020

Brilliant

Got into dept trying to live on aa low income, keeping a roof over my head. I do have fits in my sleep now and again didn't want them to start. And I've been made Redundant due to Covid-19. Reviewed on: 9th July 2020

Extremly helpful

Has made paying of my debts so much easier Reviewed on: 9th July 2020

When the hwole world seemed black

Stepchange helped me out of a dark place, starting with my debts. They fashioned a debt repayment plan for me. Reviewed on: 9th July 2020

Very helpful and understanding

Very informative and accommodating Reviewed on: 9th July 2020

Excellent service 10

They were extremely patient and understanding don’t know how I would have managed my situation without there help Reviewed on: 9th July 2020

Brilliant customer service

When I rang stepchange I felt so at ease and relieved that they could help me the way they did , so caring and helpful amazing people ...I could get on with things without thinking the worse all the time , thankyou. Reviewed on: 9th July 2020

Always on your side....!!!!

I got caught up by my debts and when I thought it was the end of myself Step Change pulled me out there and now I am so thankful for the massive support I got from the association. Now I live normal life every day. Reviewed on: 9th July 2020

Brilliant service,friendly people And there to help

Brilliant service,friendly people And there To help. Sorted me out fast, told me what to do for the best. Couldn’t fault at all. Thank you for helping me Reviewed on: 9th July 2020

Reliable. And prompt.

IV e had dealings with step change for over ten years. And they have stuck by me. Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt advice
from Money Wellness 4.89 from 6451 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub