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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Saved my life

Honestly if it had not been for the support of Stepchange I honestly dont know where i would be today, saved my life sounds dramatic but they have supported me, taken away much of my anxiety and stress with regards to my debts, I cant thank them enough as words really cannot express, they really have saved my job, my family, Thankyou Stepchange and all your wonderful staff :) Reviewed on: 9th July 2020

help

step change helped us get our finances back on track, and reduced our sleepless nights. we recommended step change to our son who was in financial difficulties after a separation Reviewed on: 9th July 2020

Looking after my finances

Step change has changed my life after contacting them to deal with my finances .All advisors very helpful and nothing was too much trouble thankyou Reviewed on: 9th July 2020

Best customer service and advice

I was so down trying to sort out my dept,they were so helpful and now I can sleep at night Reviewed on: 9th July 2020

Great organisation

Helped me out in times of trouble and stress. I would recommend to anyone. Reviewed on: 9th July 2020

Excellent customer services

Amazing customer advisers on ground. Thank you for being there. Reviewed on: 9th July 2020

Excellent and professional service in times of need!

All staff are attentive to your situation and help in all ways they can. Give you feee advice on the way to work forward with your situation Reviewed on: 9th July 2020

Very helpful

Easy to contact easy to talk very helpful and I always recommend. Reviewed on: 9th July 2020

clear and concise advice

over the past few years have found step change to be very helpful and knowledgeable in helping to control our finances. Reviewed on: 9th July 2020

Non-judgmental, kind and skilled

Hi, I've been with Stepchange for over five years now and have always had a positive and uplifting experience. My anxieties and fear from the start were allayed by the staff and I felt like a huge burden had been lifted from my shoulders. There WAS a way out of debt. I could barely believe it. Although I have quite a long way to go, and I have had to take a holiday due to Coronavirus, I still feel I am on track. I will always be so grateful to Stepchange for how they have helped me to get myself into a better place. I have recommended them to lots of people, including nationwide on the You and Yours programme on Radio 4 where I was interviewed about debt. Couldn't be happier with my experience. Thank you. Reviewed on: 9th July 2020

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