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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good advice, and service. Many thanks

Step Change have given me good advice and support. Reviewed on: 9th July 2020

Helped me get my life back on track...

Helpful, empathetic and knowledgeable... they can help every step of the way in managing debt. Reviewed on: 9th July 2020

I will be completing debt free by August this year I couldn't have done it without you thank you

Always kept up to date and had someone in my corner Reviewed on: 9th July 2020

Lifesavers!

Step Change have been truly amazing and we couldn’t of managed without their help and assistance. Reviewed on: 9th July 2020

Amazing service

I had very difficult money problem before I contact Step change but they done amazing job with them amazing staff they helped me with my all budgets they make my life more positive then before they put me in control of my all issues thanks ever so much to step change Reviewed on: 9th July 2020

Excellent Service

This is by far the easiest and stress free way of handling debt. Step Change staff are so easy to speak to and are not judgemental at all. They assist with working with you and guide you all the way. Thank you Step Change. Reviewed on: 9th July 2020

Amazing people

I was in a very low place with my mood when I contacted step change they were so caring, efficient, supportive, knowledgeable, they took a huge weight of my shoulders and helped me start to feel better about my situation Reviewed on: 9th July 2020

Help me out of a big mess

When your in debt the last thing you want to do is acknowledge it and deal with it. One phone call with a step change representative and they make everything seem easy and doable. I can’t thank them enough for their patience, non judgemental manner and simple niceness. It’s what you need when your dealing with the horror of debt. Reviewed on: 9th July 2020

Very good service

They help me when I was down They help me to get back on my feet Reviewed on: 9th July 2020

Free support free from debt freedom

For years I was with organisations that were taking a high percentage of my money tstep change havenever taken a penny off of me best service provider for debt management that there is in this country Reviewed on: 9th July 2020

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