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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Fantastic Company

Brilliant service. One which I was totally unaware of. Passionate about the role they provide, and they certainly put you at ease whilst they deliver their service. Honestly felt like a friend helping you when you’re in need. Reviewed on: 9th July 2020

Amazing

Excellent customer service ! Fantastic charity have helped me get my debts paid off without Stress or worry. Highly recommended Reviewed on: 9th July 2020

Step Change restored my peace of mind.

I'd built up quite a bit of debt but then a change of circumstances sent it spiraling out of control. This caused a considerable amount of stress, but Step Change helped me get it back under control by negotiating an affordable repayment plan with my creditors. This was a huge relief and I was finally able to sleep soundly at nights again. Next month I will be completely debt-free, thanks to Step Change. Reviewed on: 9th July 2020

My Life Changed For The Better When I Came Into Contact With StepChange.

StepChange has been amazing, at a time I was battling with depression and anxiety StepChange really put my mind at ease and supported me with my financial situation, I now feel like I’m getting my life back together, I feel like the constant worry of bailiffs worried letters from lenders has stopped since StepChange entered my life. I recommend StepChange to anyone in financial difficulty they are brilliant. Reviewed on: 9th July 2020

They can help

Really helps and makes you feel better takes control and manages Reviewed on: 9th July 2020

Literally lifesavers

We were at our lowest, desperate and believed there was no way out of the vicious circle we had found ourselves in. Stepchange changed all of that. They did not judge but offered solutions. It was the answer and guidance we needed and we cannot praise them enough. We started being able to sleep and look forward to the future. I personally cannot thank them enough for their professionalism, help and understanding and the empathy they showed and for once I didn’t feel inadequate, guilty and ashamed of how we had let our finances spiral out of control through personal circumstances changing and trying to cope but knowing there was no way out until of course we spoke to Stepchange, who changed our lives for the better. Reviewed on: 9th July 2020

A weight of my shoulders!

The feeling of relief when step change sorted out a dept plan was overwhelming. They’re so patient, taking their time to go through everything with you. I’ve recommended them to family who were also struggling and would happily recommend them to anyone else who needs help managing their dept. Reviewed on: 9th July 2020

Wonderful service

Wonder helpful caring service. Always helpful and very efficient assistance Reviewed on: 9th July 2020

Fantastic

Having got into a financial mess and seeing no way out of it, StepChange were so understanding and helpful so I can now see light at the end of the tunnel and my creditors are being paid. Would recommend to anyone Reviewed on: 9th July 2020

Life saving, help and advice.

Very helpful people, have been able to sleep better at night, thanks to stepchange helping us through this worrying and anxious time. Thankyou Reviewed on: 9th July 2020

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