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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Light at the end of the Tunnel

5
Getting support from Step Change, allowed me to breathe again. They have given me the confidence to manage my finances. Thank you Step Change. Reviewed on: 8th July 2020
Jo's avatar
Jo

Excellent service

5
Step change have helped me so much, took a lot of my worry away, thank you very much. Reviewed on: 8th July 2020
Susan jones's avatar
Susan jones

Life 100% better

5
Was deeply in trouble money worries suicidal stepchange help me My life is better I can go to bed and have a good nights sleep without the stress and the worry many thanks to you all at stepchange Reviewed on: 8th July 2020
Alan Brunskill 's avatar
Alan Brunskill

I Am Really Impressed

5
I ran into financial difficulties for multiple reasons, & I was so stressed & confused, but by chance I came across Step Change & I can honestly say that with their help & guidance I have managed to turn my financial life around & have been on a debt management plan, therefore I have learned not to make the same mistakes & really try to live within my means. I am extremely thankful to Step change & I would be so happy for them if they won a befitting award for all their hard work the staff put in to help people. Thank you Jay Morokar Reviewed on: 8th July 2020
Jay's avatar
Jay

Yes I would there are great help

5
They help in many ways and are lovely to talk with Reviewed on: 8th July 2020
simone's avatar
simone

Excellent customer experience

5
Very helpful and excellent customer service Reviewed on: 8th July 2020
Heather Hume's avatar
Heather Hume

I can't thank stepchange enough

5
Stepchange staff are brilliant very caring and supportive especially when I was going through such a hard time Financially I felt suicidal where I lost control I couldn't pay my bills I had know spear money where I was getting charged left right and centre stepchange stop all that and now I can manage my bills. Thank you stepchange Reviewed on: 8th July 2020
Kathryn 's avatar
Kathryn

Excellent . Could not fault them..

5
StepChange have been very efficient in handling my debt problems. They were prompt, efficient, courteous and sympathetic to my problems throughout. I’ve been dealing with them since 2014 and would recommend them wholeheartedly. Mounir TADROS Reviewed on: 8th July 2020
mtadros43@gmail.com's avatar
[email protected]

Excellent service

5
The service is Reassuring And ideal for people who are going through hard times life these especially with the finance. Reviewed on: 8th July 2020
Adiolah 's avatar
Adiolah

The experience

5
I got in touch with Stepchange when I had money problems, they have helped me through these Difficult years With friendship as well as there experience with debts.. Reviewed on: 8th July 2020
Fran's avatar
Fran

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