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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful

So far two months in finding helpful and way less worry. Thank you Reviewed on: 8th July 2020

My Saviour

Until I met the people at Step Change I thought I couldn't sink any lower but they changed my life and made me feel better about my debts knowing I was ding something positive about it. Reviewed on: 8th July 2020

Awesome, Appropriate and Really Friendly Service

When anyone faces money worries they are at their most vulnerable. The service given by Step Change ... is always Friendly giving necessary advance in a way that is appropriate and not dressing the issue up in cotton wool. Yet giving a clear helpful way out of the situation. Thankyou and Well Done ! Reviewed on: 8th July 2020

Step Change took all the responsibilities for me.

Just after joining Step Change they reviewed my financial situation and arranged a debt management plan that was viable/affordable. It gave me great peace of mind and I was able to to enjoy my life. It lifted a burden off my shoulders. Step Change is an excellent service and going forward. I would recommend it to anyone who has debt problems. Reviewed on: 8th July 2020

Excellent, friendly and a lifeline for me

Excellent support, helping me face my debts with a way out and a fresh start in life. Reviewed on: 8th July 2020

Brilliant so helpful

Helped me when I needed to. Be reassured that I there wasn t only Me who had got myself into an impossible situation that I could see no end out of the dark tunnel Reviewed on: 8th July 2020

Saved me my life

No hassle and a weight taken off my shoulders. Thank you Reviewed on: 8th July 2020

Very good service

They are all very understanding and don't make you feel ashamed to be in dedt Reviewed on: 8th July 2020

Excellent service

I am receiving excellent service from stepchange since last 6 years , the team is very supportive and helpful I am really happy and much more relaxed since I am with stepchange. Thank you stepchange. Reviewed on: 8th July 2020

Excellent service, advice, and support all along my debt problems

I'm very happy with StepChange even with one month I was having money problems I could miss a month and carry on with payments the month after. Over all a very satisfactory service. Reviewed on: 8th July 2020

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