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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

When I was low due to debt they were the people who sorted my life.

I have never needed help but I found myself at 59 needing to take a grip of f my life. Step change are there! Non judgmental and so helpful. Thank you people you were great Reviewed on: 8th July 2020

The Releif Of My Stress

Before Step Change took over my DMP I was being charged £40 a month by a company that did no more than forward my payments to my creditors. Step Change offers me counselling and advice to help me deal with my debt in an achievable manner. Reviewed on: 8th July 2020

Changed my life

My husband and I managed to get ourselves into severe debt. We were living on credit cards and the available balance was almost gone. We were both stressed, I wasn’t sleeping, he was constantly snapping and I became very depressed. StepChange was our saviour. Two things stick in my mind. The first was being told to go out and do a decent food shop and to forget the bills as they had everything in hand. The second was reassurance we could call them as many times as we liked - whether it was because we were worried about a letter we’d received or if our circumstances ever changed - we were not to worry, they had our back. Outstanding service. Reviewed on: 8th July 2020

Took away the worry

Gave me back the ability to sleep at night. Reviewed on: 8th July 2020

FAB

everybody at Step Change is amazing customer service is 500% Reviewed on: 8th July 2020

Great support

Very friend team. Very competitive and kind. Reviewed on: 8th July 2020

Amazing company

Kind friendly and so helpful. Getting my life on track thanks to step change Reviewed on: 8th July 2020

Debt free

Step change are amazing, their advisers talk you through everything and help you to protect yourself in the future. They have helped me become debt free in three years. Reviewed on: 8th July 2020

My positive experience with Stepchange

Very helpful and knowledgeable to deal with when you are vulnerable, lost and confused about how to start digging yourselves out of the financial mire you have somehow managed to end up in. Non-judgemental advice and a positive experience means we are now well on the way to financial recovery. Thank you. Reviewed on: 8th July 2020

Great service

Very helpful staff and quick response to any issues. Highly recommended to anyone with financial problems Reviewed on: 8th July 2020

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