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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,667 reviews, last reviewed 23rd Jul 2026
75640% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026
Ali Molaei's avatar
Ali Molaei

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Priceless service

5
I cannot thank Step Change enough for helping me get my debts under control. I was treat with utmost respect, kindness and understanding in my time of need and know they are still there with me every step of the way should I need advice or support. Reviewed on: 8th July 2020
Sonia 's avatar
Sonia

Step change a big jump out of debt

5
Excellent service very knowledgeable and respond rapidly To your enquiry Reviewed on: 8th July 2020
Nathalie 's avatar
Nathalie

Excellent

5
Very helpful and very helpful excellent Reviewed on: 8th July 2020
Terence Butcher's avatar
Terence Butcher

best of the rest

5
Hav`ent been with them but in my view they have handled my personals absalutely perfectely my bet is on STEP CHANGE Reviewed on: 8th July 2020
David Risi's avatar
David Risi

GENUINE!!!

5
True professionals.A proper charity with genuinely good-intention to rely on when you need a helping hand the most. Reviewed on: 8th July 2020
Dipak's avatar
Dipak

Highly recommended for the 2020 Award

5
Absolutely, sensitively professionally in the delivery of their supportive services Reviewed on: 8th July 2020
Tony Ogefere 's avatar
Tony Ogefere

Peace of mind

5
After months of sleepless nights and worry. I contacted step change. They were understanding And very helpful. They dealt with everything professionally and quickly. Best decision I’ve made. I now have total peace of mind. Reviewed on: 8th July 2020
Jane smith 's avatar
Jane smith

Amazing

5
The team is very friendly and understanding, I’ve been with step change for some years and never once has any of the staff any other than helpful & reassuring. Reviewed on: 8th July 2020
Ann's avatar
Ann

very helpful

5
helped me in my debt management and spread my debts Reviewed on: 8th July 2020
nilam gill's avatar
nilam gill

Amazing

5
Really are amazing, got my right from dark place, and getting me back on my feet, excellant customer service. Thank you step change, really are life heros Reviewed on: 8th July 2020
Anna 's avatar
Anna

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