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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,952 reviews, last reviewed 27th May 2026
155500% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

4

I got involved with Stepchange after falling fowl of... I got involved with Stepchange after falling fowl of interest charges on a credit card. They managed the transition smoothly and acted as a go between... Read more Reviewed on: 27th May 2026
Dave's avatar
Dave

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17952)

Very helpful and sympathetic at the same time

5
Very easy to talk to and discuss issues Reviewed on: 8th July 2020
Peter Croxford's avatar
Peter Croxford

Great Help

5
Step changed helped me when i was in a situation where i found myself struggling and didn’t see a way to help myself. They have been a great support and informative of every step. Its been a good help. Reviewed on: 8th July 2020
Kayt's avatar
Kayt

Just reach out

5
When I thought there was no way out of my debt problems a fantastic non judgemental team came up with a plan and now I know I can pay everyone back and can now budget and live within my means Reviewed on: 8th July 2020
Nanny's avatar
Nanny

Really very peaceful now

5
I am really very thankful for the support of step change. Thanks all step change Team. James Joseph and shiny George Reviewed on: 8th July 2020
James 's avatar
James

They saved my life and reason

5
I was so desperate frightened to spend any money on food or anything that would make it hard to pay for the loans I wanted to pay them but it became increasingly difficult it took most of my money monthly how I came to get them is a different matter but I was very silly and trusted some one it’s called scammed but they were my debts I was responsible and StepChange Changed it all and gave me a way out I am eternally grateful for their help and all the people who I came intouch with were kindness them selves all of them Thankyou all Reviewed on: 8th July 2020
Paula Chamberlain's avatar
Paula Chamberlain

Excellent service

5
Really helpful and informative they’ve taken care of everything and helped me through a tough time. Reviewed on: 8th July 2020
Ldv 's avatar
Ldv

No more sleepless nights

5
Step change helped me agree an affordable repayment plan to my creditors. It was simple to do and I felt very well advised and supported throughout. I would really recommend Step Change to anyone struggling with debt. Reviewed on: 8th July 2020
C. DAVIES's avatar
C. DAVIES

Amazing support

5
I’ve had total support from the advisors ,Got the best professional advice to sue my debt management plan and always had support and professionalism with the team. Reviewed on: 8th July 2020
James Harman's avatar
James Harman

Excellent service

5
Excellent service I do not think I will be here today if it wasn’t for the service Highly recommended my lifesaver Reviewed on: 8th July 2020
Satnam 's avatar
Satnam

Brilliant

5
StepChange have made such a difference to us and helped all the way thank you Reviewed on: 8th July 2020
Sylvia Tompkins's avatar
Sylvia Tompkins

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