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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Stepchange

Stepchange helped me with my finances very pleased with there service Reviewed on: 8th July 2020

Step Change is a Life Saver

Debt that builds up and then hits you in the face is terrifying. Without the help and support that they have given me, I would not have coped with the situation I was in. Reviewed on: 8th July 2020

Sons money problems

I got in touch with stepchange to get help for my son. They have been amazing once I’d sent all debt and financial details they sorted it all out. One payment each month to them and they then pay it out to debtors. Less stressful life now couldn’t thank them enough. 5 star service also get a statement each month so I know what’s being paid out . Reviewed on: 8th July 2020

Excellent service

They have really sorted my life out and thank the excellent service they have given me Reviewed on: 8th July 2020

So us through our roughest time.

Step Change, took us through our most difficult time, financially. Never put a foot wrong, from start to finish of our debt management. Can’t thank them enough, for helping us to put our life back on track! Reviewed on: 8th July 2020

Very helpful, patience, understanding and efficient

I was made welcome, was listen to, wasn't judge, gave me all the necessary advice, most importantly the staff took it upon themselves to have my problems sorted. I'm grateful to the entire team Reviewed on: 8th July 2020

Amazing service,

Helped me when I was severely in debt and saw no other way out. I’m over half way with the payments on my DMP and I couldn’t be happier. Reviewed on: 8th July 2020

Fantastic service

Always make me feel at ease and stress free when it came to sorting out my debts Reviewed on: 8th July 2020

They do what they can to help in a difficult situation

They helped me deal with creditors in a fair and honest way so I can pay off my debts sensibly without suffering real hardship. Reviewed on: 8th July 2020

Amazing help

I had got myself into a financial state things came to a head when my ex-employer with-held my pay, turned to step change who guided me through the process and carry on supporting me with any queries. Reviewed on: 8th July 2020

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