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StepChange: Debt advice reviews

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4.92
Based on 17,901 reviews, last reviewed 27th May 2026
153000% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

not much to say other than exceptional organisation... not much to say other than exceptional organisation that gives you 6th emergency service PEACE OF MIND Reviewed on: 27th May 2026
robert wooding's avatar
robert wooding

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
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MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17901)

Amazing

5
All the staff I dealt with with were friendly, professional and non-judgemental. I feel like a weight has been lifted off my shoulders. Stepchange really changed my life and helped me see the light at a time when I thought there was only darkness. Reviewed on: 3rd July 2020
Sarah's avatar
Sarah

Worry Free

5
Since i contacted Step Change in May 2019 my life changed. I was constantly dreading knocks on my door or post delivered. Glad i took the plunge and got in touch with thhem. The advisor took his time going through my debts. In the end a plan was sorted out for me and now with just one monthly payment my debts are all going down. It will take a while, my life is back on track. Thanks to Step Change. Reviewed on: 3rd July 2020
Richie Bennett's avatar
Richie Bennett

Life savers

5
Just ringing them, sorting through my debts and coming up with many solutions to help and picking the right one for me was a massive weight from my shoulders! I can’t thank them enough. Just talking to them made me feel at ease and we hadn’t even started talking about my debts by this point. Reviewed on: 12th June 2020
Paul Tinsley's avatar
Paul Tinsley

Life Changing

5
Step Change have changed my life in a way nobody else could. After spending three years in denial, having my debts build up because I was ignoring all letters and phone calls I eventually couldn’t run anymore and one of my creditors froze my account for two months and told me to contact Step Change. Even then, I contacted Step Change at the very end of the two months. I was afraid, embarrassed, worried at what they would say. When I called they were so understanding, reassuring in a way I can’t even put into words. They helped me set up a debt repayment plan, they took control and said I could repay all my creditors and be debt free in just over one year. And all of a sudden my chest didn’t feel so heavy, this huge weight had gone and I could breath again. I didn’t realise how much worrying about my debt and hiding it from friends and family was eating me up inside. The people I spoke to were amazing, so compassionate and made me feel like it was all going to be ok. I can’t believe this amazing service is free. I had never heard of Step Change before, I think a lot of people will be the same. I guess it’s not the sort charity you want to be familiar with. But they have been there for me when nobody else has been. Step Change deserve this award and so much more. People won’t be aware of them, but they are always there to catch you when you fall. Reviewed on: 9th June 2020
reney's avatar
reney

Perfect from start to finish.

5
Debt free finally! Thanks so much to all at step change. You're amazing! Reviewed on: 7th June 2020
Janine's avatar
Janine

Helpful and positive

5
I have used these. Ive pointed others to them too. They are an amazing charity that help in desperate times. They set up plans or speak to companys in behalf of you, if needed. They are very reassuring when your in your dark place with debt Reviewed on: 6th June 2020
Emma Louise Webb's avatar
Emma Louise Webb

Nearing the end

5
Fifteen years ago I was in deep financial trouble but with the help of Step Change I have almost cleared the debt. Reviewed on: 6th June 2020
Anthony's avatar
Anthony

Excellent service

5
Step change helped me so much after my husband left me , cant thsnknthem enough Reviewed on: 5th June 2020
Helen Turberville's avatar
Helen Turberville

Saved my life

5
A few year ago I had debt coming from everywhere more than I was paying out more than I earned and ended up getting credit card after credit card help. Once I got in touch with step change they help so much took a lot pressure off me helping me with my finances and slowly getting my debt down to a manageable level, with out step change helping me I dont think I would be here today as the only way out a few year ago was to try anf take my own life and be free. Reviewed on: 5th June 2020
Steve's avatar
Steve

Absolute life savers

5
I was a really, really low point in my life. I had gone into our local Yorkshire building society to try and swap our mortgage from the Halifax. I completely broke down in front of the manager and she advised me to contact Step Change. I did just that and they completely changed my life. Thank you. Reviewed on: 5th June 2020
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Sandave

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