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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Light in the deepest darkness

When we first contacted Step Change, we had reached the end of everything. Our income was entirely paying off debts so that we could then use the same credit cards (and go over limits) just to try and survive. After just one phone call I cried with pure relief - relief that there was a way out, relief that someone had been able to listen, relief that there really was hope. Step Change have rescued us. I can't bear to even think about what would have happened without them. Reviewed on: 8th July 2020

Supported me through a life crisis

Supported me through a life crisis - I had accumulated credit card debts after my divorce - StepChange helped me to schedule manageable repayments. Reviewed on: 8th July 2020

Excellent Service.

I was so frightened making that first call. But as soon as I spoke to an advisor, all that fell away. Your organisation has been so empathic and supportive, I stopped feeling so ashamed, that I got into financial difficulties. Thank you so much for your help and support. Reviewed on: 8th July 2020

Easy help when needed

Can’t say how much pressure stepchange has lifted from me. I feel like I have a life and goal to end my financial troubles. Reviewed on: 8th July 2020

Priceless service

I cannot thank Step Change enough for helping me get my debts under control. I was treat with utmost respect, kindness and understanding in my time of need and know they are still there with me every step of the way should I need advice or support. Reviewed on: 8th July 2020

Step change a big jump out of debt

Excellent service very knowledgeable and respond rapidly To your enquiry Reviewed on: 8th July 2020

Excellent

Very helpful and very helpful excellent Reviewed on: 8th July 2020

best of the rest

Hav`ent been with them but in my view they have handled my personals absalutely perfectely my bet is on STEP CHANGE Reviewed on: 8th July 2020

GENUINE!!!

True professionals.A proper charity with genuinely good-intention to rely on when you need a helping hand the most. Reviewed on: 8th July 2020

Highly recommended for the 2020 Award

Absolutely, sensitively professionally in the delivery of their supportive services Reviewed on: 8th July 2020

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