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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Peace of mind

5
After months of sleepless nights and worry. I contacted step change. They were understanding And very helpful. They dealt with everything professionally and quickly. Best decision I’ve made. I now have total peace of mind. Reviewed on: 8th July 2020
Jane smith 's avatar
Jane smith

Amazing

5
The team is very friendly and understanding, I’ve been with step change for some years and never once has any of the staff any other than helpful & reassuring. Reviewed on: 8th July 2020
Ann's avatar
Ann

very helpful

5
helped me in my debt management and spread my debts Reviewed on: 8th July 2020
nilam gill's avatar
nilam gill

Amazing

5
Really are amazing, got my right from dark place, and getting me back on my feet, excellant customer service. Thank you step change, really are life heros Reviewed on: 8th July 2020
Anna 's avatar
Anna

mr Kenneth marshalls experience.

5
We were astonished to find in 2015 that we had overcommitted on credit to a tune of 61,000 pounds.Various organisations had thrown money at us sometimes increasing our credit limits without us asking for it.We took full advantage of them.In February that year we determined to deal with this situation but had no idea how.Reluctantly we contacted Stepchange as pride had stopped me doing it before.With their help,support,guidance etc,since then we have reduced our debts to a figure of under 21,400 and are on course to be debt free in August 2024.We could not have done it without them.My advice to anyone in a similar position is do not hesitate,as i did,and consult with them at the earliest opportunity,you will not be disappointed with the outcome.Thankyou Stepchange. Reviewed on: 8th July 2020
kenneth marshall's avatar
kenneth marshall

A company that finally understands

5
I contacted Stepchange after trying to sort out my debts with 2 other companies. They were really understanding to my situation and I will finally be debt free in 5 years. Thank you Stepchange for a great service. Reviewed on: 8th July 2020
Sarah Walters's avatar
Sarah Walters

Excellent service

5
Excellent service Advice great customer service Reviewed on: 8th July 2020
Suhel Miah's avatar
Suhel Miah

The best way to deal with debt

5
Here is a charity where the staff will understand your debt and related problems, and help you to develop a realistic plan for getting out of debt; as this plan is implemented, Step Change staff will be there to help you all the way. Reviewed on: 8th July 2020
Dr Christopher A Birt's avatar
Dr Christopher A Birt

Amazing

5
Mostly caring, understanding customer advisors Reviewed on: 8th July 2020
Emma Millard's avatar
Emma Millard

Steps to stress free

5
We were extremely worried and stressed about our financial situation which was effecting our health and wellbeing’s. Our bank was unable to help us and recommend us to Steps change debt charity. From our first call to them we felt there was someone who understood our problems and were not judgemental , what a relief, Such wonderful advisors took us step by step through the whole procedure, we called them when ever we were unsure , and each time we phoned they were wonderful.This is a Charity who deliver and deserve to be recognised for there ongoing and good work. Reviewed on: 8th July 2020
Lorraine Waters's avatar
Lorraine Waters

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