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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step change are Amazing!

Ever since I first spoke to step change they made me feel a lot calmer and at ease about my debts. I didn’t know what my life would turn out like with being scared of my finances, now I am in a debt management plan it has helped my mental health and finances a lot and I am forever grateful for the the guidance and support from the team. Reviewed on: 8th July 2020

Great people, very helpful

Very helpful and friendly people who don't judge you! Reviewed on: 8th July 2020

Finally debt free

Been very supportive throughout my plan couldn’t have become debt free without their help Reviewed on: 8th July 2020

Stepchange

Stepchange helped me with my finances very pleased with there service Reviewed on: 8th July 2020

Step Change is a Life Saver

Debt that builds up and then hits you in the face is terrifying. Without the help and support that they have given me, I would not have coped with the situation I was in. Reviewed on: 8th July 2020

Sons money problems

I got in touch with stepchange to get help for my son. They have been amazing once I’d sent all debt and financial details they sorted it all out. One payment each month to them and they then pay it out to debtors. Less stressful life now couldn’t thank them enough. 5 star service also get a statement each month so I know what’s being paid out . Reviewed on: 8th July 2020

Excellent service

They have really sorted my life out and thank the excellent service they have given me Reviewed on: 8th July 2020

So us through our roughest time.

Step Change, took us through our most difficult time, financially. Never put a foot wrong, from start to finish of our debt management. Can’t thank them enough, for helping us to put our life back on track! Reviewed on: 8th July 2020

Very helpful, patience, understanding and efficient

I was made welcome, was listen to, wasn't judge, gave me all the necessary advice, most importantly the staff took it upon themselves to have my problems sorted. I'm grateful to the entire team Reviewed on: 8th July 2020

Amazing service,

Helped me when I was severely in debt and saw no other way out. I’m over half way with the payments on my DMP and I couldn’t be happier. Reviewed on: 8th July 2020

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