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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

So understanding and always available to update changes in circumstances

As above and so supporting to changing life circumstances Reviewed on: 8th July 2020

Looked after us indeed continue to do so fantastic Organization

We got into debt , and without bias or opinion have set us on the road to a debt free life , we cannot thank them enough Reviewed on: 8th July 2020

Great work

Very grateful for the help and support Reviewed on: 8th July 2020

Very helpful

Friendly, helpful, and got me out of a horrible situation id recommend stepchange to anyone in debt. Reviewed on: 8th July 2020

Highly recommend

Very grateful to have found this company. Very quick and easy process Reviewed on: 8th July 2020

Good advisor some not so good

Had so not so good advisors not really interested in help gave me wrong number and out of date information made me look stupid Reviewed on: 8th July 2020

easy to talk to, very understanding

i was so worried about debt i didn’t know where to turn, i heard about step change but was petrified to call them, once i had plucked up the courage i soon realised there was no need to worry about calling, they were very sympathetic to my situation , non judgemental, but most of all kept reassuring me that they will find a solution to my problem and end my sleepless nights and worry, they kept their promise and now i’m on my way to being debt free.. 100% brilliant company . Reviewed on: 8th July 2020

Peace of mind

Step change gave me peace of mind whilst helping me to clear my debt Reviewed on: 8th July 2020

Brilliant team!

Since finding out about step change they have gone above and beyond to help me. I would HIGHLY recommend this company (and have done a few time already ) Reviewed on: 8th July 2020

There for you when you need them

Very helpful and professional. They have good relations with creditors which helps a lot when going through a dmp Reviewed on: 8th July 2020

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