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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Calm, knowledgeable and on your side

Great from start to finish. From the first phone call where I was bricking it about admitting what a state my finances were in, speaking to a non judgemental and knowledgable consultant through the easy set of up of debt management plan. Even when I’ve had disasters like my car breaking down and stressed about meeting my payments the team at Step Change have been so helpful. 100 percent recommend them to anyone who needs help. Reviewed on: 8th July 2020

MR Ozay Gul

customer service is very friendly and very helpfull l m so happy l have this company Reviewed on: 8th July 2020

Life savers!

We were in a really bad place and couldn’t see a way out until StepChange helped us take control. Reviewed on: 8th July 2020

Great service!

Really helpful and informative staff; Stepchange helped me regain control of my finances, reduced my anxiety and gave me peace of mind! Reviewed on: 8th July 2020

Stepchange has changed our lives

After feeling sick and desperate at how to pay our bills it has taken a lot of pressure off us. By being able to pay a certain amount to which everyone agrees although for us the guilt has never gone away. We aren't bad people but owing money has made us feel that way although it was our fault we got in debt. To be able to speak to someone who didn't make us feel horrible was such a massive help, as we felt horrible enough. Wish we had learnt how to manage money when younger although we never had enough money and of course credit always seems a good option at the time. So readily available. Thank u so much Stepchange. Reviewed on: 8th July 2020

Very good company

They are very helpful and always have been .call anytime always friendly they do not judge Circumstances always open and fair ..can’t fault Reviewed on: 8th July 2020

MR mark steven

Outstanding help I've cleared 50 per cent of substantial debt because of stepchange the advice second to none Reviewed on: 8th July 2020

Very helpful and easy to talk to

I was very stressed and didn’t know what to do about my debts, but step change helped me and set up a plan I could afford. Now I will be debt free by next year. Thank you Reviewed on: 8th July 2020

Superb Service

They are so helpful at your time of need Reviewed on: 8th July 2020

Very helpful

Overall very helpful website is easy to work your way through. Reviewed on: 8th July 2020

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