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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great and Reliable Service

The charity were so easy to communicate with from the beginning. Staff were patient and made the process of getting help and advice really un-threatening and straightforward. They send regular updates and have been easy to work with. Reviewed on: 8th July 2020

Stepchange

Stepchange has always been very helpful both initially in helping me find a solution to my debts that was suitable for both myself and for my creditors and also in explaining any changes to my DMP such as creditors selling on my debts. Very friendly, helpful and extremely professional staff and providing regular updates and informative emails. Reviewed on: 8th July 2020

So Helpful

stepchange are amazing and took away the stress of my finances when we couldnt manage anymore and didnt know where to turn.in less than 2 yrs we will be debt free. Reviewed on: 8th July 2020

Extremely helpful

Everyone one you talk to at Step Change are very helpful and understanding and treat you with respect Reviewed on: 8th July 2020

Lifesaving service

StepChange helped me when I was in total despair. Reviewed on: 8th July 2020

great service

Tell us a little more about your experience...I will recommend them to friends and family as their services are great. Reviewed on: 8th July 2020

Hassle Free Relief

I had gone from being single to having 4 step children and one on the way within six months, I had debts that were affordable when I was alone and then became out of hand when all I wanted was to provide for my children. Step change resolved my issues with ease and Hassle Free, which gave me the security and assurances I needed to be there for my newly born daughter. Reviewed on: 8th July 2020

Fantastic

So helpful, made me stress free and helped with my debt! Reviewed on: 8th July 2020

Peace of Mind

Stepchange changed my life they are kind considerate people who take the e time to listen to you and most if all her help you get peace of mind and I can now sleep at night Just the best xx Reviewed on: 8th July 2020

I am 100% satisfied

you can always count on the customer's help and understanding Reviewed on: 8th July 2020

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