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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Hassle Free Relief

I had gone from being single to having 4 step children and one on the way within six months, I had debts that were affordable when I was alone and then became out of hand when all I wanted was to provide for my children. Step change resolved my issues with ease and Hassle Free, which gave me the security and assurances I needed to be there for my newly born daughter. Reviewed on: 8th July 2020

Fantastic

So helpful, made me stress free and helped with my debt! Reviewed on: 8th July 2020

Peace of Mind

Stepchange changed my life they are kind considerate people who take the e time to listen to you and most if all her help you get peace of mind and I can now sleep at night Just the best xx Reviewed on: 8th July 2020

I am 100% satisfied

you can always count on the customer's help and understanding Reviewed on: 8th July 2020

Amazing people make a successful business,!

Step change have literally saved my life. I was under so much stress, pressure, I could not see a way out, except for a final solution. Then Step change did just that. One step at a time, with patience, understanding and genuine care they guided me through all options available to me, and it was no where near as ominous as I had it all pictured in my darkest moments. Slowly, diligently we agreed a plan, and out the wheels in motion for my gradual steps for a debt free life. The customer representatives are very knowledgeable and have all the options, answers to reassure you. Step change DESERVES recognition because they genuinely care, understand. Step change truthfully are absolutely amazing. Reviewed on: 8th July 2020

Excellent service

Complete support. Even when your circumstances change always there for help and advice. Would highly recommend for people who struggle with debt Reviewed on: 8th July 2020

Life saver

Husband was made redundant several times over a few years they helped us each time adjust our budget and pay our debts it was such a huge weight off our shoulders, we new we weren’t dealing with this on our own. Unless you are in this situation it’s difficult to grasp how draining being in debt is it effects ever aspect of your life Reviewed on: 8th July 2020

Life is so much rosier now less worries

I feel a huge weight has been lifted Reviewed on: 8th July 2020

Brilliant Support and Guidance

At a time when people are at their lowest ebb, StepChange are a shining light. Fantastic help, guidance and ongoing support Reviewed on: 8th July 2020

Gave me the confidence to resolve my financial problems

Clear Structured Impartial Helped me in my hour of need and helped put me back on the right track Reviewed on: 8th July 2020

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