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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Life saver

Husband was made redundant several times over a few years they helped us each time adjust our budget and pay our debts it was such a huge weight off our shoulders, we new we weren’t dealing with this on our own. Unless you are in this situation it’s difficult to grasp how draining being in debt is it effects ever aspect of your life Reviewed on: 8th July 2020

Life is so much rosier now less worries

I feel a huge weight has been lifted Reviewed on: 8th July 2020

Brilliant Support and Guidance

At a time when people are at their lowest ebb, StepChange are a shining light. Fantastic help, guidance and ongoing support Reviewed on: 8th July 2020

Gave me the confidence to resolve my financial problems

Clear Structured Impartial Helped me in my hour of need and helped put me back on the right track Reviewed on: 8th July 2020

Perfect

I would recommend step change to anybody they are helping me through my credits and have been a really positive company to work with Reviewed on: 8th July 2020

Brilliant

They were there to help me and were really great Reviewed on: 8th July 2020

So supportive

Have been so helpful and reassuring and given very good advice Reviewed on: 8th July 2020

Piece of mind from Step Change

Step Change helped me out of a black hole. I feel much better knowing my dept are under control . Looking forward to getting back to having my depts ending, not long now. Reviewed on: 8th July 2020

Financial peace of mind

They have been such a positive addition to my life. Helped calm my anxiety & focus my Overwhelmed mind. The staff are very well trained & helpful. Great service. Reviewed on: 8th July 2020

Lifesavers

Brought me and my husband total peace of mind and an anxiety free life by allowing us a DMP plan. I was on the verge of breakdown with stress until I found Stepchange. Lovely helpful staff who never judge. Reviewed on: 8th July 2020

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