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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Debt free at last

Step change have always kept me up to date with regular statements and advise with how to cope with my debts this month I have made my final payment and I am so glad I went with them. Reviewed on: 8th July 2020

A weight being lifted

Really helpful staff. I didn’t feel as though I was being judged about my debt at all. I have had my plan for a few years now and I am slowly getting things back on track. I can see light at the end of the tunnel now. I would definitely recommend Step Change to anyone struggling with debt. The sleepless night will disappear. Reviewed on: 8th July 2020

Great service

Great company which provides up to date information in a no judgmental way. Provide practical solutions to enable me to be debt free as quick as possible Reviewed on: 8th July 2020

Step change have allowed me to live again

Step change is always there to help . They listen and give you advice. Reviewed on: 8th July 2020

Took all my stress away!

The first time I contacted Stepchange, I was a mess mentally due to my financial difficulties and dept. Upon speaking to the advisors at Stepchange I was reassured instantly, I was given a lot of information and help in setting a budget plan. I don’t know what I would have done or where I would have been if Stepchange didn’t exist! A huge burden was lifted off my shoulders the minute my dmp started. I have now been with Stepchange for 4 years. All my debts will be paid off by next year. I can’t thank Stepchange enough, it’s only because of this charity I was able to get back on track mentally too. I would recommend them 100%. Thank you! Reviewed on: 8th July 2020

StepChange helped me recover my financial security

I was in a terrible state financially before I contacted Stepchange. It was affecting my mental health in a terrible way. I just couldn’t see a way out. They spent so much time talking to me and helping me sort out my finances from a mess to a manageable Payment plan and even contacted my creditors for me. I going to take a long time, but I can see light at the end of the tunnel and in the meantime, I have peace of mind and can live! Reviewed on: 8th July 2020

Happy Custom

The staff at Step Change are very friendly and helpful and always give good advice and excellent payment plans and always a phone call away if any problems crop up. Reviewed on: 8th July 2020

Brilliant Advice and Service

Stepchange helped me a lot when my debts got out of control. They don't judge you and provide the very best support and advice to help you through your financial difficulties. I would 100% recommend them to anyone. Reviewed on: 8th July 2020

Took me onboard.

Friendly, helpful, knowledgeable easy to talk to and sorted my shit out thanks a million xx Reviewed on: 8th July 2020

Excellent

Expert advice, very proffesional Reviewed on: 8th July 2020

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