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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Brilliant Advice and Service

Stepchange helped me a lot when my debts got out of control. They don't judge you and provide the very best support and advice to help you through your financial difficulties. I would 100% recommend them to anyone. Reviewed on: 8th July 2020

Took me onboard.

Friendly, helpful, knowledgeable easy to talk to and sorted my shit out thanks a million xx Reviewed on: 8th July 2020

Excellent

Expert advice, very proffesional Reviewed on: 8th July 2020

There in my hours of dispare

Having first lost my husband, then my family business, I had racked up personal debts. To have someone to take over talking to everyone to organise a payment plan, was needed for my delicate state of mind. I was beyond being able to cope with the worry. Stepchange were very fast in turning everything round and putting that layer between me and my creditors. It enabled me to sleep and slowly rebuild some of my confidence. Thank you Stepchange, still a way to go. I feel creditors, if you say Stepchange They immediately know you have something in place and you are trying. Reviewed on: 8th July 2020

Strongly recommended

They are reliable and take a way my stress. Reviewed on: 8th July 2020

StepChange saved my mental and financial health

I can’t thank Stepchange enough! I honestly thought debt had become an inevitable part of my life. I was always coping with just being on the edge of whether or not I could afford my life. I was stressed and anxious, my mental health was fragile at best. As soon as StepChange helped me, from the first phonecall to the arrangement of my DMP I felt like I wasn’t alone. I trusted their advice and felt confident that things were manageable. Now I’m nearly at the end of my DMP and I’m making plans for how to keep saving and continue budgeting. I can look to a bright future where I am able to make choices. Reviewed on: 8th July 2020

Helps a lot

this company has help me a lot with my debt's and i have recommend them to people i know Reviewed on: 8th July 2020

very helpful

right from the start step change we very helpful ,they got every thing sorted with my creditors for my DMP Reviewed on: 8th July 2020

Excellent advice. Well recommended

Was stuck in a rut money wise and felt embarrassed speaking to anybody about it even family. Rang step change and they put my mind at ease and helped me get myself on track and eased the stress. Reviewed on: 8th July 2020

Real help when I needed it

I had got myself into such a state with bills coming in left right and centre. Thanks to Step Change, they have helped me manage all my debts, and be able to live without any worries. Customer service is so understanding with my problems and nothing is to much trouble to help sort my issues out. Thank you Step Change, if it wasn’t for you I don’t know where I would be know. Reviewed on: 8th July 2020

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