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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Absolutely fantastic

They’ve always been there ready to help in any way they can Reviewed on: 8th July 2020

Step change has helped me so much

I was struggling daily before I got help from step change. They are always on hand when needed. Reviewed on: 8th July 2020

very helpful

When you feel like there’s no option, stepchange will show you a way from the permanent pressure created by debt. Thank you Stepchange. Reviewed on: 8th July 2020

Good Customer Service

They have helped to assist me all throughout my DMP processing to progressing my credit record. A well-recommended company for helping people in a debt financial management. Reviewed on: 8th July 2020

Fantastic help, they have been amazing help

Fabulous help, I couldn't thank Step change enough. Reviewed on: 8th July 2020

Life changing advice

Step Change have made a huge difference to my life. They've made it really easy for me to turn things around. I can now see light at the end of the tunnel where before the future looked very dark and bleak Reviewed on: 8th July 2020

Peace of mind

Step Change has given me light at the end of the tunnel and massive peace of mind with my debts. I am now back in control after their help and expertise. Reviewed on: 8th July 2020

Amazing support and help

Having been at my deepest worry Barbour debt I found Stepchange to be helpful non judgemental and eascablevtobtakevmebthriugh the process of setting up a realistic payment plan which I have been able to maintain. Always professional and gives me the strength and determination to pay up all of my debts with their continued encouragement and advice Reviewed on: 8th July 2020

Lifesaver

5 yrs ago I couldn’t see a way out of debt, but a phone call to Stepchange changed everything. A weight had lifted off my shoulders. Reviewed on: 8th July 2020

Highly recommend this Debt Management Service

Very helpful and expertly run service. Reviewed on: 8th July 2020

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