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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

The best service and a charity.

StepChange has been very helpful and understanding. They realise that we need help and counselling. Reviewed on: 8th July 2020

Great people behind the phone

Although covid crisis began, all team was very helpful and understanding. Reviewed on: 8th July 2020

Changed my life for the better!

Before I contacted Stepchange I was downing in debt, borrowing from pay day loan companies, overdrawn, borrowing Money from friends, etc. I used to think that you could only get help for unsecured loans and had lost hope. I was then advised to call Stepchange, I did, they did not judged me, only offered support. Now I have managed to pay my DMP early and I am debt free... but most importantly I feel like I have learn to manage my finances much better. Thank you StepChange, you have literally saved my life... A big box of chocolates is due in your office soon! Reviewed on: 8th July 2020

Fantastic debt management company

Step change have made my life more stress free by managing my debt for me and my family in a way that I can understand ,I feel part of the success of clearing my debts as I am regularly updated with my debt resolvement program Reviewed on: 8th July 2020

Outstanding service

StepChange have really helped me to regain control of my finances and next year I will finally be debt free!! Reviewed on: 8th July 2020

A great help when in need

My whole life kinda fell apart and with the breakdown of my relationship I found myself with mountains of credit card debt that my ex has run up in my name. They calmed me down and helped me take back control of my finances. They supported me through all the ups and downs I experienced, from cancer to a change of jobs and reduction of income. They were super. Would recommend to anybody who is struggling as they don’t just help. They care Reviewed on: 8th July 2020

Brilliant

Helped me through a bad patch, would definitely recommend Reviewed on: 8th July 2020

A Godsend

Help and guidance given from the first contact. A complete system of debt management that is completely free. A solution provided to kick debt into touch. It may take a couple of years but the solution works. Reviewed on: 8th July 2020

Very friendly and helpful people

With the trouble I'm in stepchange debt charity have really been helpful to get me back on my feet again Reviewed on: 8th July 2020

Excellent professional

My experience with stepchange has been fantastic,amazing staff who are very understanding and their knowledge brilliant. Without their help I don't think I could have managed. A big thank you to all Reviewed on: 8th July 2020

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