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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11166 reviews)

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4.96

Based on 11,166 reviews, last reviewed 13th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Much easier and more helpful than expected. Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11166)

Review of the StepChange, Debt Management:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Always been very helpful and offered good advice

Always been very helpful and offered good advice Reviewed on: 18th May 2024

Fantastic organisation and DMP very useful for me

I came across StepChange in 2017 when I was unemployed and had significant debt. I spoke to a rep and informed them of my situation and how I was unable to apply for bankruptcy due to my intended career. They were very helpful on the call and introduced me to DMP. I started with very small monthly payments whilst unemployed and this went up when I got a job or promotion. I got a default on my account which lasted for 6 years but I was fine with that because the DMP meant I didn’t have to worry too much about money. I made my final payment recently and although it was a long journey. I’m glad it’s been dealt with. Would highly recommend StepChange and their DMP process Reviewed on: 18th May 2024

After initial contact I left the first phone convers...

After initial contact I left the first phone conversation from a feeling of loss not knowing where to turn and ended up with the massive weight of debt and no resolution removed from my shoulders once StepChange took on the debts and contacted the creditors to plan out an acceptable payment plan. Truly life saving organisation. Reviewed on: 18th May 2024

Life changing help when needed.

We had built up debt steadily over several years. Step Change helped us to honestly assess our incoming and outgoings. They helped us to stop paying interest on those debts. The phone calls from debtors stopped. It has taken years but we have steadily and affordably repayed our debts. We will be debt free (apart the mortgage) in less than a year. We cannot speak highly enough and would highly recommend using Step Change to anyone. No intrusive phone calls, realistic budgets and always someone to speak to. Reviewed on: 18th May 2024

I was really struggling with my finances, when I cal...

I was really struggling with my finances, when I called step change they went through everything and took the time with me to sort it and give me the best advice for my circumstances. So much pressure and stress was relieved from dealing with them. I could not have done it without them. Staff are always warm and helpful nothing ever to much and never feel judged for my circumstances. Reviewed on: 18th May 2024

if you listen to their advice you WILL see the light...

if you listen to their advice you WILL see the light at the end of the scary tunnel of debt. I can't thank them enough. Just be honest with them and yourself. Reviewed on: 18th May 2024

Very helpful and not judgemental with regards to mon...

Very helpful and not judgemental with regards to money situation Reviewed on: 18th May 2024

I was over 20,000 pound in debt and I couldn’t sleep...

I was over 20,000 pound in debt and I couldn’t sleep at night with the worry, but they helped me put my debt into payments I could afford. Reviewed on: 18th May 2024

Empathetic, respectful and knowledgeable.

Every representative I have spoken to, have been empathetic, respectful and knowledgeable. I am able to see a future now, thanks to their help. Reviewed on: 17th May 2024

Been helpful and supportive

Been helpful and supportive , I have managed so far to keep up with the payments and happy to clear my debt Reviewed on: 17th May 2024

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