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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18574 reviews)

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4.92

Based on 18,574 reviews, last reviewed 5th Jun 2026

185250% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Stepchange In the past, I faced challenges with my debts, and the interest kept increasing until I was recommended to contact StepChange. Since that time, my deb... Read more Reviewed on: 5th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18574)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Helpful, understanding and supportive agents, put my...

Helpful, understanding and supportive agents, put my mind at ease and stopped the worrying of debt . Compassionate and helpful, very knowledgable of products available to clients, been with the charity for a while now and almost completed my plan , can’t thank the team enough Reviewed on: 30th May 2026

Have always helped when I've called.

Have always helped when I've called.Taken a massive weight of my shoulders with my outstanding debts Reviewed on: 29th May 2026

I was having a nervous breakdown with all the debts...

I was having a nervous breakdown with all the debts i had until i found Step Change. They have been a blessing and have taken all the stress and heartache i was experiencing. They have been a Godsend. Reviewed on: 29th May 2026

I have always had help with my issue and excellent s...

I have always had help with my issue and excellent service from stepchange Reviewed on: 29th May 2026

Contacting StepChange.

When contacting StepChange I’ve personally found them understanding, non judgmental, actually caring, constructive and proactive. They will talk you through the stages to deal with your debt and advise the best solutions. I feel it’s a brilliant serve. Reviewed on: 29th May 2026

Step change has been very useful.

Step change has been very useful to me. They help with solutions you don't even know exist and they give all available options ensuring you make informed choices in how you deal with your debt issue. Step change are also always available to offer support at any stage of your journey and are always solution focused. Reviewed on: 29th May 2026

They were nothing but helpful and most importantly n...

They were nothing but helpful and most importantly non-judgmental!!! Helped me every step of the way, definitely recommend! Reviewed on: 29th May 2026

From day one of getting in touch with stepchange, th...

From day one of getting in touch with stepchange, they helped me out of a bad situation and showed there was light at the end of the tunnel and helped me turn things around. Reviewed on: 29th May 2026

Working hours cut.

My hours were cut from full time to a few hours a week. I was really worried about paying my credit cards. I got in touch with StepChange who were amazing and very helpful which took a lot of my stress away. I am so thankful to step change and look forward to being debt free. Reviewed on: 29th May 2026

Non judgmental

Staff friendly and talked through options. They were not judgmental and prepared affordable payment plan Reviewed on: 29th May 2026

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