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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Throughout my time with step change the customer ser...

Throughout my time with step change the customer service has been excellent and all the members of staff have been super helpful and easy to talk to Reviewed on: 1st June 2026

The advice and support I received from StepChange De...

The advice and support I received from StepChange Debt Charity have been excellent. They provided clear, practical information that has helped me understand my situation and manage my debt more effectively. Reviewed on: 1st June 2026

Big relief

It's been massive relief for me and took away a big weight off my shoulder. I now have all my creditors managed for me. Reviewed on: 1st June 2026

StepChange changed my life

Before I contacted StepChange, I was constantly stressed about money and reached the point where I couldn't survive. I felt overwhelmed by the amount of debt I had, the number of creditors involved, and the feeling that there was no realistic way forward. It affected everything. From the very beginning, StepChange treated me with dignity and without judgement. They helped me understand my situation clearly, broke everything down into manageable steps, and put together a plan that actually felt achievable. For the first time in a long time, I felt like I could breathe again. The biggest thing StepChange gave me was structure and stability. Instead of avoiding the problem, I finally had a proper plan in place. The pressure from creditors reduced, my finances became far more manageable, and I was able to start rebuilding my life instead of constantly reacting to financial stress. What’s surprised me most is how much this has impacted other areas of my life too. Since starting my DMP, I’ve become far more disciplined with budgeting, saving, and planning for the future. I’ve managed to regain control over my finances, reduce debt consistently, and focus on improving my health, career, and overall wellbeing again. I genuinely believe contacting StepChange was one of the most important decisions I’ve made. They didn’t just help me manage debt, they helped me regain control of my future. Reviewed on: 1st June 2026

Was very quick and easy process

Was very quick and easy process even had a couples of problems with one creditor and they sorted the issue out within a couple of days. Would defo recommended for any one Reviewed on: 1st June 2026

Stepchange were a great help to us.

Stepchange were a great help to us when we faced financial problems, they took a lot of the stress and pressure away from dealing with big institutions and banks. From the time we first contacted them they were helpful and reassuring and we have been able to rebuild our lives. Reviewed on: 1st June 2026

Helped me a lot good customer service

Helped me a lot good customer service Reviewed on: 1st June 2026

Such a relief I am now debt free

Such a relief I am now debt free Reviewed on: 1st June 2026

Stress relief.

it was such a relief when Stepchange took over all the correspondence with my creditors. The letters and phone calls just stopped making life so much easier to cope with. Reviewed on: 1st June 2026

I found them very easy to deal with and they helped...

I found them very easy to deal with and they helped me sort everything out and get back on my feet again with manageable monthly payments. Reviewed on: 1st June 2026

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