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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange not only helped with my financial situation but also my mental health

Advisors are always ready to listen and allow me to talk at my own pace. Thank you!!! Reviewed on: 8th July 2020

My vote for step change

Made my life changed made me in more control and amazing service. Reviewed on: 8th July 2020

Help needed when was not sure what to do

I had run into debt after losing my job of 20 years and was being in an income but not to what I was used too. Approached Step Change for advice and they were amazing and so caring. No judging just help which is what I needed x Reviewed on: 8th July 2020

My debt management at ease

But for step change, l would have opted for bankruptcy which would have had far more consequences in future. But now l can relax and watch step change do the bidding on my behalf. Reviewed on: 8th July 2020

Najlepsi

Bardzo szybka pomoc w trudnym czasie specjalisci w swojej dziedzinie fachowa pomoc najlepsi Reviewed on: 8th July 2020

Help when needed

I have been amazed with all my past contacts with Step Change - they are always there when I need them. Thank you very much. Reviewed on: 8th July 2020

Thank you Step Change.

Thanks to Step Change, I sleep again at night! Reviewed on: 8th July 2020

Understanding and helpful

Extremely pleased with the non judgemental way that step change have helped. This has changed my life and taken the pressure away. Reviewed on: 8th July 2020

Excellent

I have always felt at ease when discussing difficult matters as they provide a very friendly and helpful service. I would highly recommend Reviewed on: 8th July 2020

Kind and helpful

The people at StepChange are always there when you’re worried about your finances, and they will do everything they can to help. I couldn’t manage without them. Reviewed on: 8th July 2020

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