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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Massive help

I was in £20k of debt and couldn’t find a way out. After talking to a few debt management companies - stepchange was the one that made things as simple as possible and the friendliest by far! Reviewed on: 8th July 2020

Extremely helpful and professional

StepChange helped me recover from a dark place and with their true professionalism have taken a huge weight off my mind. I wouldn't have been able to do it without them and the walked me through every step of the way. My sister recommended StepChange to me and I would certainly do exactly the same for all my friends and family who find themselves in financial difficultly. Reviewed on: 8th July 2020

Great help

Thanks StepChange! You really helped me get back in control. Reviewed on: 8th July 2020

Saved Me!

Fantastic company and people! Totally understood my situation and sorted everything out for me. I can’t tell you how much it helped my mental well-being. Thank you so very much Step Change! Reviewed on: 8th July 2020

Amazing

Helped me out so much and taken the stress away, such friendly advisor as wel Reviewed on: 8th July 2020

Most caring people and best service ever!!

I've spoken to several people at StepChange who have all taken personal care of my issues and helped me through one of the most difficult times of my life. They have guided me through each process and helped me find a solution. I would definitely recommend StepChange to anyone in the same situation. Reviewed on: 8th July 2020

Excellent customer care

There was time I couldnt sleep due to stress caused by my depts but since I joined stepchange DMP plan I never looked back. I am very happy I am on my last few months to be debt free Thank you to Step change and I will always recommend it to my friends and family. Very excellent customer care keep it up I would say to who ever is struggling with debts out there get in tonch with Step change you wont regret it. Reviewed on: 8th July 2020

They gave me my life back

After getting deeper and deeper into debt we were afraid to answeR the phone or open mail, step change gave us back our lives. Offering support when we need it, setting realistic payment offers for our creditors but making sure we had enough to still be able to cover all our bills Reviewed on: 8th July 2020

Absolutely amazing

People are helpful, friendly, and go to the ends of the earth to make you feel at ease about your debts. Thankyou. Reviewed on: 8th July 2020

Step Change saved my life...

I am diagnosed BiPolar with Agoraphobia. Due to my mental health, I got myself in an unmanageable amount of debt. I ignored letters, phone calls, the demands for payments until I got to breaking point and attempted suicide. After being giving StepChanges contact details from my therapist, they reassured me and sorted everything out for me. My debts are now a massive weight on my shoulders and to see that, in a few years I will be completely debt free. And I have StepChange to thank for that! So thank you for saving my life!!! Reviewed on: 8th July 2020

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