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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saver

I got into debt from quick loans and StepChange have listened and helped me organised my money with flexible payments that is tailored to my income and expenditures. Every agent I spoke to for the past year is consistent and helpful even when times were rough for me, they gave me options. My account on their website is also very well laid out, I have all the details I need and you can even update your budget online if your circumstances change (if you’re on a debt management plan) which I find extremely useful if you don’t feel like calling. I can’t recommend StepChange enough to people who needs help or struggling with money. Reviewed on: 8th July 2020

Changed my life...

Having got into money problems after my divorce, I couldn’t see a way out of my debt but StepChange turned everything around for me. Always helpful and great advice given. Excellent in every aspect of helping gain control of my finances again. Reviewed on: 8th July 2020

Fantastic

The work these wonderful people do is amazing the worry that was lifted from me from the very first call was unbelievable, there is no judgement they just listen then help you. They are truly fantastic. I thank you all of you. Reviewed on: 8th July 2020

So helpful

Thank you step change for being so helpful! Every advisor is so kind and understanding :) Reviewed on: 8th July 2020

My future begins now

Thanks to stepchange I can finally see light at the end of what has been a very long and dark tunnel. Professional service, reassuring staff and they made me feel so more positive after feeling I had nowhere to turn to for so many years. Too many people fall into the financial trap of debt, however with excellent help and advice from Stepchange I can now sleep at night and not worry what could have happened without them. Many Thanks to all the staff Reviewed on: 8th July 2020

The best step to changing my life

My partner was ill and I was losing everything I put myself in so much debt, I just didn’t know a way out of the troubles I was in then, I heard of step change Which was around 7 or years ago. I now have about a year left to be debt free. Just saying there not doctors or nurses but they save your life all the same. Thanks to a wonderful organisation Reviewed on: 8th July 2020

Excellent service

Excellent service cannot recommend them enough. If you have any money worries they will support you and give you the best advice for your situation. Reviewed on: 8th July 2020

Caring Company

The staff have always been very professional, very helpful and there are lots of useful tips for better budgeting. Reviewed on: 8th July 2020

Top class

Excellent service and advice very helpful with my debt problem Reviewed on: 8th July 2020

Help me to pay my debt without any hassle thank you

I involved in loans and credit cards step change helped me Reviewed on: 8th July 2020

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