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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,673 reviews, last reviewed 9th Aug 2026
3% increase in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026
Caroline Foley's avatar
Caroline Foley

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Great

5
really helpful in any situation. Thank you Reviewed on: 8th July 2020
Alex Tobias's avatar
Alex Tobias

stepchange is excellent

5
Staff are great and have taken less time to resolve my issues. I always recommend this company to people I know in similar circumstances. Reviewed on: 8th July 2020
Rebecca Patient's avatar
Rebecca Patient

Awesome

5
They helped me cope with a very dark time in my life. Reviewed on: 8th July 2020
Steve Bleasby's avatar
Steve Bleasby

Very happy

5
Very easy to talk to.made me very comfortable talking about my debt. Very easy to set up direct debit and make the paperwork easy. Very happy after going through a dark time . Thank you Reviewed on: 8th July 2020
Wayne's avatar
Wayne

Very helpful

5
Great staff to manage my DMP since Oct 2010 most professionally Reviewed on: 8th July 2020
Prithvi Datta's avatar
Prithvi Datta

Quick and easy

5
Happy that I got there help, nearly out of debt at an affordable rate Reviewed on: 8th July 2020
Chris Bowen 's avatar
Chris Bowen

Amazing

5
StepChange saved my life. I was depressed. Suicidal and anxious about my money situation and if I hadn’t have rang them and got through to an amazing lady who didn’t judge I wouldn’t be here. I’m now less than a year of being free and I Can’t wait. Reviewed on: 8th July 2020
Keegan Harris's avatar
Keegan Harris

Very helpful and professional

5
These people helped me though a very difficult time in my life financial ally don’t know what I would of done without them. Reviewed on: 8th July 2020
Darren 's avatar
Darren

Amazing

1
All the staff were so nice and helpful, the sorted everything for me, great service, I'm glad I got their help, very reassuring and kind Reviewed on: 8th July 2020
Dorothy Couperwhite 's avatar
Dorothy Couperwhite

Saved my life

5
I was so in debt i was thinking suicide was the only way out, its nearly finished now, couple more payments and im debt free. Reviewed on: 8th July 2020
Colin's avatar
Colin

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