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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Really found them to be helpful and I would not hesitate to recommend them to family and friends. My experience with them has been nothing but positive.

They managed to find a solution for me to be able to keep my house and prevent my house from being repossessed, after my husband left and had to manage on one salary Reviewed on: 8th July 2020

A company we can truly rely on

I've been on debt management due to the 2008 recession and being widowed early. Stepchange have literally been a lifesaver, teaching me to budget, thereby lightening my financial burdens and allowing me to pay back my commitments at a manageable pace where I can live, bring up child properly and sleep calmly. I finish my debt management in September 2020 and it's all with heartfelt thanks to Stepchange. They are worth their wait in gold and a company we can truly on. Reviewed on: 8th July 2020

Help when you are at your lowest ebb

Step Change were there to help us when we were at our wits end on what to do. My husband was out of work (redundant), our car had been repossessed and the banks and credit cards were pestering us daily. We contacted Step Change and talked to a very helpful lady who wanted to help us. She did not lecture us or cross examine us as the banks etc. had done. Immediately the load was lightened. We have worked with them for a number of years and have been very satisfied with their advice and assistance. Thank you Step Change. Reviewed on: 8th July 2020

10 years of fantastic support

I started a debt management plan with the help of the wonderful Step Change staff 10 years ago and the end of my debt is now in sight.. I really don't know how I would have managed without them and honestly cannot rate them highly enough. Their excellent service has enabled me to manage my debt so that I can pay for everything I need and clear my debt without struggling. I would honestly give them more stars if I could! A massive thank you to everyone at stepchange for all your hard work and they wholeheartedly deserve this award. Reviewed on: 8th July 2020

Brilliant company

stepchange are a brilliant company, really put me at ease with my debts they are really helpful aswell if you don't understand something they'll happily explain until you're satisfied you understand. They've really helped me Reviewed on: 8th July 2020

Great helper n supporter :)

Helped me to put my finances back in track Reviewed on: 8th July 2020

Stress free

I got myself into bad debt. Stepchanged managed and set out a plan that has made my payments easy and manageable. Reviewed on: 8th July 2020

Excellent

Always very helpful and informative have settled my worries on many occasions. Reviewed on: 8th July 2020

Helpful

Every one I have spoken to have been really helpful and didn’t judge me ! I was very embarrassed by my situation but step change really put my mind at rest Reviewed on: 8th July 2020

Step Change Brilliant

I would recommend Step Change to anyone in need of financial assistance and support. They are brilliant with excellent service. 5* rating!! Reviewed on: 8th July 2020

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