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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant, got me out of a mess

Sorted everything with a phone call. Have just completed my payment plan. Have already recommended to other people Reviewed on: 8th July 2020

Helping hand for all

My saviors, not judging me, friendly advice and always on hand Reviewed on: 8th July 2020

So helpful

They made me feel comfortable in talking about my debt and was very helpful! It was a huge weight lifted off my shoulders Reviewed on: 8th July 2020

Extremely helpful advice.

Never having been in financial trouble before it was comforting to be able to speak with sympathetic and knowledgeable staff who helped me set up debt management plan. Very helpful service. Reviewed on: 8th July 2020

Best Advice Ever

Step Change helped me and continues to. They are amazing, and they aren't in it for your money either. They don't want to Compound the problem but help solve it. Reviewed on: 8th July 2020

Made our life so much easier!!

We had a lot of debt and were struggling from one payday to the next. We’d taken out some silly loans to make life easier in the short term but it had got to the point where we couldn’t take our anymore loans and were not able to pay what we had. We eventually contact StepChange and they were amazing! So friendly, didn’t make us feel stupid for the position we were in, no judgement! They just helped us sort everything out into one a plan that we could stick to and we are doing. We are now able to see the light at the end of the tunnel!! Thank you! Reviewed on: 8th July 2020

Saved me!

I was in a situation I thought I wouldn't be able to get out of and just felt so nervous and anxious all the time. I phoned stepchange just expecting some samey same advice. I spoke to the call handler and she spoke me through what stepchange were, and how they could help me. She was so kind and so helpful and made me feel like I could see the light at the end of the tunnel. I cannot thank stepchange enough and would recommend to anybody who's in a debt situation. Reviewed on: 8th July 2020

Put me on the right track

I was in a bad place with debt and having expectations from my family to move into my own flat but i was embarrassed to tell them I couldn’t afford it as i got myself into debt. I had no one to turn to as my debts were high and i started to worry. I then came across step change and when i rang them i was so anxious and felt ashamed to tell them of my debts but every advisor i had spoken too were so friendly professional and caring. They managed to set up a DMP for me which took less than a hour going through the creditors and what i owed then a budget of what my outgoings to live were. When this was all set up they contacted the creditors with the payment they would receive monthly. I had no hassle what so ever they also update you every month with a news letter etc. Only today I received a email to say i am nearly debt free and how good to see that and the feeling is amazing. They really helped me get my life back on track and this is not the end either they help you keep on track after your dmp finishes to make sure that you don’t fall into that hole again. Thank you StepChange Reviewed on: 8th July 2020

Best thing that ever happened to me

Very friendly, professional and understanding people, who treat you like people not just a number. Made me feel at ease from the start. Reviewed on: 8th July 2020

They helped me when there was no where to tun to.

Very approachable , non judgemental and professional . I would recommend and have done people to contact Step Change. Thank You Step Change Reviewed on: 8th July 2020

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