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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent friendly help given from very start

They keep me up to date with my progress a very good sense of security Reviewed on: 8th July 2020

A crutch to keep you standing snd going forward

I got in bad dept thru thinking wrongly that the people I was dealing with in my aim of retiring earlier to help my wife who had cancer at the time and myself with a hip operation where honest people. I was wrong and got scammed out of my money, and now I'm paying my dept back with the expertise of step change, it's not easy for me as I will be paying back for 4yrs plus But with stepchange it's easier for me to manage so far Thanks Reviewed on: 8th July 2020

Stepchange will help you!

Stepchange really do remove that black cloud when you find yourself in debt. From start to finish they help and support their clients and really do take the pressure of you. Top Marks! Reviewed on: 8th July 2020

God send.

Without Stepchange we would as a family been unable to meet our financial obligations which would undoubtedly have left us in financial ruin. Reviewed on: 8th July 2020

I am very happy with Step Change Charity

Step Change Charity helped me to feel much better and relived at my lowest. They really were and are there when I need support and I m very grateful. Thank you Reviewed on: 8th July 2020

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I was in a lot of debt.

I was in a lot of debt due to circumstances beyond my control and step change is helping me deal with my debts , at an easy re payment Plan . I would recommend step change , to any body who have debt problems. Reviewed on: 8th July 2020

Excellent

Thanks to Stepchange I’m able to sleep at night knowing I’m on the right path. The customer service team are brilliant and friendly. Thanks Reviewed on: 8th July 2020

Supportive & nonjudgmental

Always there, calming me with help & support, throughout my needs Reviewed on: 8th July 2020

Excellent service.

Step Change are the best debt charity ever, highly recomandable. Got in touch over 3 years ago and they never failed to help. Excellent!!! Reviewed on: 8th July 2020

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