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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Mrs Rhyl

Everyone I spoke to at Debt Change were wonderful and they help and advice DID actually stop me from taking my own life. Would recommend!!!! Reviewed on: 8th July 2020

A long journey helped by stepchange all the way

I had a major operation on my hip and right shin due to an rta in 1983 I was working as a truck driver in 2002 when I was laid off due to a company take over and got a job as a bus driver In 2003 I had the major operations on my legs and the one on my right shin went wrong and left me disabled and the bus company laid me off due to long term sick that’s when the troubles started with credit cards loans and overdrafts ! I was speaking to my credit card company about struggling to pay and the guy on the phone told me not to worry and gave me the details of a company that would help me ! that company became stepchange I am now debt free and have paid back £32k it was a long journey and an uphill struggle at times but you can do it with their help Reviewed on: 8th July 2020

Life Savers!

I have not got a bad word to say about StepChange, the are lovely, happy people that always have the best solution to hand. They’ve helped to get my life back on track after having many sleepless nights due to worrying about my finances. They’re prompt, polite and always on the end of the phone to offer guidance. I receive loads of emails with all the relevant information I need to keep things going strong and make sure I’m always up to date, I get emailed statements each month of my progress which is wonderful. Overall I couldn’t have asked for better people to help me. I suffer from anxiety and put off making the call for about 8 months, I really had nothing to worry about, they are a fantastic team of people who genuinely care and want to help. I’m very grateful. Reviewed on: 8th July 2020

Excellent friendly help given from very start

They keep me up to date with my progress a very good sense of security Reviewed on: 8th July 2020

A crutch to keep you standing snd going forward

I got in bad dept thru thinking wrongly that the people I was dealing with in my aim of retiring earlier to help my wife who had cancer at the time and myself with a hip operation where honest people. I was wrong and got scammed out of my money, and now I'm paying my dept back with the expertise of step change, it's not easy for me as I will be paying back for 4yrs plus But with stepchange it's easier for me to manage so far Thanks Reviewed on: 8th July 2020

Stepchange will help you!

Stepchange really do remove that black cloud when you find yourself in debt. From start to finish they help and support their clients and really do take the pressure of you. Top Marks! Reviewed on: 8th July 2020

God send.

Without Stepchange we would as a family been unable to meet our financial obligations which would undoubtedly have left us in financial ruin. Reviewed on: 8th July 2020

I am very happy with Step Change Charity

Step Change Charity helped me to feel much better and relived at my lowest. They really were and are there when I need support and I m very grateful. Thank you Reviewed on: 8th July 2020

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I was in a lot of debt.

I was in a lot of debt due to circumstances beyond my control and step change is helping me deal with my debts , at an easy re payment Plan . I would recommend step change , to any body who have debt problems. Reviewed on: 8th July 2020

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