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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Amazing company, reassuring and truly life changing...

Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Life changing

Contacting Step change changed my life since i signed up all the stress went and now I am working towards paying everything off. I would so recommend Step change for anyone having sleepless nights. Reviewed on: 22nd May 2026

Good very helpful and quick to use

Good and quick to use and very helpful Reviewed on: 22nd May 2026

Life savers

I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Friendly helpful and sympathetic.

Friendly helpful and sympathetic. Without their help and advice I'd have committed suicide. As my life progresses they are always there to help and offer advice. Best of all, all my debtors are dealt with by Stepchange. Reviewed on: 21st May 2026

Stepchange the best thing I did was to contact them!

Since first contact with someone at Stepchange, i have had nothing but good, professional service. Everyone i have spoken to have put me at ease, never been judgmental, and have always gone out of their way to help. I feel the service is very valuable and they take the immense weight and pressure that you are feeling from you. They help you if you are struggling with the forms and offer support. I am so pleased that I took this route to help get my finances in order. I brought up two children on my own, have always worked full time, but felt I had nowhere to turn when it came down to my finances. For single parents especially, creditors only ever offer high interest payments, never offering 0% which would help significantly in clearing your debts. Thank you to Stepchange and for the empathy that their staff show towards their customers. Reviewed on: 21st May 2026

Easy process to set up debt support, very knowledgea...

Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Always really helpful and friendly.

Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

A Huge Weight Lifted

Amazing support — we were under unbelievable pressure because of our debts and struggling to sleep at night. We didn’t trust anyone with anything related to our finances until we found StepChange. They were the second company we approached for help, and from the very beginning they made us feel understood and supported. After going through all the interviews and assessments, they suggested several solutions. Unfortunately, we didn’t qualify for some of them, but the option we were able to use has now been in place for six years and has truly given us our life back. I honestly don’t know what we would have done without this amazing help. I will always recommend this charity to anyone experiencing financial difficulties. Reviewed on: 20th May 2026

Excellent service

The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful and knowledgeable. Initially when explaining my situation I was offered nothing but kindness. No judgement, no unkind words or silences. Reviewed on: 20th May 2026

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